Cash Operations Coordinator (Phoenix)

rb; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Federal Reserve Bank of San Francisco’s Phoenix Processing Center is seeking an Operations Coordinator to lead distribution and processing activities, aligning staff, inventory, and equipment to meet deadlines in a strict on-site environment.

The role emphasizes collaboration with Phoenix Cash Management, risk management, and process improvements. A prior background in fast-paced environments is valued, with strong communication and analytical skills to drive audits and operational excellence.

Qualifications

• 4 years of related experience in a fast-paced, high-speed processing environment
• AA Degree or equivalent work experience
• Solid working knowledge of department policies, custody, security, compliance procedures and requirements
• Strong attention to detail, teamwork, and customer service orientation
• Strong time management and organizational skills to manage multiple priorities
• Experience working cross-functionally to meet internal and external client needs
• Experience working independently to complete tasks
• Ability to use critical thinking to assess situations and recommend actions and decisions in a timely manner
• Strong written and oral communication and diplomacy skills
• Technical aptitude to learn and operate systems and equipment

Responsibilities

• Assign and direct distribution and processing activities to meet customer deadlines while achieving internal metrics
• Act as liaison between management and staff, communicating decisions and rationale
• Lead collaboration and interpersonal communication within a team
• Advise on operational challenges across multiple processes including machine issues and inventory
• Support quality program and audit readiness through documenting accuracy
• Monitor risk assessments to ensure compliance
• Evaluate machine utilization and coordinate maintenance and repairs
• Train staff on system equipment, hardware and software upgrades and compliance
• Seek opportunities for production, risk management and employee growth improvements
• Provide recommendations to management and manage historical reports

Skills

Attention to detail

Teamwork

Customer service

Time management

Cross-functional collaboration

Independent work

Critical thinking

Communication skills

Technical aptitude

Diplomacy

Education

AA Degree or equivalent

Job description

Company Federal Reserve Bank of San Francisco

We are the Federal Reserve Bank of San Francisco — public servants with a mission to advance the nation's monetary, financial, and payment systems to build a stronger economy for all Americans. As part of the nation's central bank, we are committed to understanding and serving the vibrant, expansive communities of the Twelfth District, which covers the nine western states of the U.S. That means we seek and appreciate new perspectives and build opportunities to learn and grow. At the SF Fed, we approach our work with integrity and a commitment to service.

The Phoenix office currently has an excellent opportunity for an Operations Coordinator. The successful candidate will be responsible for providing leadership and support in various matters related to risk management and compliance, training, and business process improvements. The operations Coordinator will collaborate with Phoenix Cash Management to ensure operations teams are working efficiently and in compliance with all prescribed departmental guidelines. This is a developmental opportunity for anyone seeking a position of greater responsibility with the Cash operation.

Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments are also desired.

Location: Federal Reserve Bank - Phoenix Processing Center (PPC) (100% on‑site)
1550 North 47th Avenue,
Phoenix, AZ 85043

Work Hours: 40 hours Monday- Friday 4:30 am-1:30pm. Must have flexibility to work between the hours of 4:30 am to 4:30 pm due to operational needs.

Key Responsibilities:

• Assign and direct distribution and processing activities by optimizing staff resources, inventory levels, and machine utilization strategies to meet customer deadlines while achieving internal performance metrics (quality, cost, efficiency, and effectiveness)
• Acts as a liaison between management and staff, communicating management decisions and rationale, and sharing team issues with management
• Works effectively in a team environment by displaying strong collaboration and interpersonal skills
• Communicates and interacts with others effectively and professionally
• Regularly assume a lead role in researching, clarifying, and resolving operational challenges of varying degrees of complexity across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, and accounting and settlement activity
• Contribute to the achievement of a strong quality program and audit readiness activities by collecting and reviewing documentation for accuracy and completeness
• Monitor adherence to risk management requirements through the completion of risk assessments
• Monitor and optimize equipment performance through evaluating machine utilization statistics, identifying reoccurring machine issues, and coordinating preventative maintenance and repair activities
• Conduct staff training on system equipment, hardware and software upgrades, compliance requirements, and existing/new standard department procedures
• Seeks opportunities for improvements on production, risk management performance, and employee-focused initiatives that drive engagement and growth
• Provide recommendations to management
• Manage historical reports and records according to retention guidelines.
• Maximize inventory management efficiencies through active monitoring of backlog and inventory targets
• Collect, prepare, and validate operational statistics prior to finalization and transmission
• Prepare analytical statistics outlining operational performance for management decision making
• Participate on local and District projects and assignments that focus on operational improvements, compliance, and technological advancements
• Performs other duties as assigned

Requirements:

• 4 years of related experience working in a fast-paced, highly productive high-speed processing environment and consistently exceeding expectations in this area
• AA Degree or equivalent work experience
• Solid working knowledge of department policies and procedures, applicable custody, control, security, security, compliance procedures and requirements
• Strong attention to detail, teamwork, and customer service orientation
• Strong time management and organizational skills to effectively manage multiple priorities at one time
• Experience working cross-functionally to meet internal and external client needs
• Experience working independently to complete tasks
• Ability to use critical thinking to assess situations and recommend actions and decisions in a timely manner. Clearly communicate recommendations to management
• Exhibits strong written and oral communication and diplomacy skills when working with staff, management, and customers
• Possess the technical aptitude to learn and effectively operate systems, computer-based applications, equipment, and tools utilized in the daily oper