Caseworker Supervisor

Fayette County Attorney's Office Division of Child Support Services; Lexington (KY); On-site; USD 52,000 - 74,000; Full time

Job summary

The Fayette County Attorney's Office Division of Child Support Services is seeking a Caseworker Supervisor to oversee the intake, establishment, enforcement, and call center workloads. The role reports directly to the CSS Division Director and focuses on leading a team in a fast-paced public service environment.

The ideal candidate will have strong leadership, customer service, and organizational skills, with a commitment to on-site collaboration and meeting deadlines while maintaining high

Qualifications

• Ability to manage high-volume caseloads with professionalism.
• Supervisory experience overseeing caseworkers and leads.
• Ability to work on-site daily in a team environment.
• Regular attendance is mandatory.

Responsibilities

• Supervise intake, establishment, enforcement, and call center teams.
• Allocate monthly and compensatory time and monitor completion.
• Counsel and guide Caseworker Leads on performance and caseloads.
• Collaborate with CSS Director on staff training needs and operational challenges.
• Provide guidance to Caseworkers and Leads as needed.
• Ensure deadlines are met for regional/state listings and inquiries.
• Prepare performance reports as assigned by the CSS Director.

Skills

Interpersonal skills

Customer service

Team management

Communication skills

Initiative

Public interaction

Tools

Microsoft Office

Job description

Job Title: Caseworker Supervisor, Child Support Division

This position is a supervisory role and is responsible for the oversight and management of the workload of the intake, establishment, enforcement and call center units. The Caseworker Supervisor reports directly to the Child Support Services Division Director.

SKILLS & ABILITIES:

Must be a mentally and emotionally mature individual who demonstrates initiative and dedication to excellent customer service. Must have the ability to effectively assist case workers in the management of high-volume caseloads and work well with the public in a professional manner demonstrating respect, patience, and understanding. Strong interpersonal, customer service, team management, and communication skills are required. The ideal candidate exhibits the ability to work well with others, develop positive leadership and management skills, investigate issues in order to provide complete and accurate information to the case workers and public, and work with a medium level of supervision. Must be reliable and able to work on-site daily in a team environment that is dedicated to its mission and each other.

ESSENTIAL FUNCTIONS:

• Assign all monthly and compensatory time listings to Caseworkers and monitors for completion
• Assist CSS Director in identifying staff training needs and in resolving office operational challenges
• Directly supervise Caseworker Leads and meet regularly with Caseworker Leads to discuss general and specific performance of caseworkers
• Consult regularly with CSS Director on the performance and challenges of Intake, Establishment, Enforcement, and Call Center caseworkers
• Provide direct guidance and instruction to Caseworker Leads and Caseworkers, when necessary
• Coordinate the work schedule when compensatory time is offered and directly supervise Caseworkers during compensatory time
• Maintain compliance with deadlines for all regional office or state listings and email inquiries ensuring timely responses and resolutions to inquiries
• Complete performance reports as assigned by the CSS Director
• Maintain modest caseload as needed, upholding office performance standards
• Perform other duties as assigned by CSS Director

MINIMUM REQUIREMENTS:

• Minimum of 10 years of child support enforcement experience
• Proficient office and computer skills
• Ability to lift 15 pounds and perform other duties as assigned
• Regular attendance is mandatory