Supervisor

YoungWilliams; Kitty Hawk (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

YoungWilliams is seeking a Team Supervisor in Kitty Hawk, North Carolina, to lead a team of specialists and ensure timely child support case processing. Responsibilities include organizing team workflow, evaluating performance, and resolving issues.

The ideal candidate will possess a bachelor’s degree or equivalent experience and at least two years of supervisory experience, preferably in child support. Strong leadership and communication skills are essential for success in this role.

Qualifications

• Bachelor’s degree in Criminal Justice, Human Services, Psychology or equivalent work experience.
• At least two years of supervisory experience or experience in a leadership capacity.
• Child support experience preferred.

Responsibilities

• Plan, organize, and oversee work of the team of case specialists.
• Set team goals in collaboration with Project Manager.
• Evaluate team performance and identify training needs.
• Resolve customer complaints and implement solutions.
• Conduct quality control reviews and maintain a positive relationship with State personnel.

Skills

Leadership

Team management

Communication

Problem solving

Customer service

Education

Bachelor’s degree in a related field

Job description

Overview

The Team Supervisor provides leadership and direction to a team of specialists (case initiation, establishment, enforcement, locate and/or interstate) in order to ensure project, unit, and team goals are met and that child support cases proceed timely through the child support process.

Responsibilities

• Plans, organizes, defines, and reviews work and workflow of a team of case specialists to ensure child support cases progress timely
• Collaborates with the Project Manager to set goals and expectations for the team
• Evaluates performance, identifies training needs, provides feedback, coaches and counsels team members
• Proactively identifies problems and implements solutions to current and long-term issues
• Receives, evaluates, and resolves customer complaints
• Works with Project Management to develop policy and procedures for daily operations
• Provides guidance to assigned staff regarding policy, procedures, and customers having special needs
• Assists in conducting quality control reviews within the team
• Maintains a positive working relationship with State personnel
• Attends and participates in management meetings
• Conducts a weekly team meeting
• Provides necessary information to Project Management for the completion of the required reports
• Posts unit production statistics on a regular basis
• Works with Project Management to ensure actions are taken within established federal, state and contractual time frames
• Works closely with Staff Attorneys so that all necessary legal and/or administrative documents are prepared according to guidelines and federal and state policies and procedures as well as contractual requirements
• Contacts State DHS Child Support staff, local IV-D offices, District Attorneys, Clerks of Court and other appropriate individuals/agencies regarding child support related issues as needed
• Assists project management in performing community outreach activities and in establishing and maintaining good community relations
• Provides for the confidentiality and security of all case information
• Regular and timely attendance
• Other duties as assigned

Required Education

Bachelor’s degree in a related field (i.e., Criminal Justice, Human Services, Psychology) or equivalent work experience

Required Experience

• At least two years of supervisory experience or experience in a leadership capacity
• Child support experience preferred.