Child Support Supervisor (HCA/CSSD #22693)

New Mexico Department of Justice; Santa Fe (NM); On-site; USD 45,000 - 55,000; Full time

Job summary

New Mexico Department of Justice is seeking a Child Support Supervisor to lead a team of specialists, ensure compliance with federal and state laws, and uphold department policies. The role emphasizes supervision, training, and performance evaluation in a structured government setting.

The ideal candidate will hold a bachelor's degree and have relevant experience in legal research or documentation, with the ability to manage workloads and maintain service quality for external and internal

Qualifications

• Bachelor's degree in any field from an accredited college or university.
• Two years of experience in legal research or legal document preparation, accounting, finance, or social health, or human service program development or delivery.
• Any combination of education and/or direct experience totaling six years may substitute for the required education and experience.

Responsibilities

• Supervise, train, direct, and evaluate a team of Child Support Specialists; ensure compliance with Federal and State laws and regulations; confirm adherence to Department policies and procedures.
• Monitor caseload management and review work processed to ensure productivity and quality goals are achieved; assist in overall office management to support efficient operations.

Skills

Leadership

Staff supervision

Regulatory compliance

Team development

Education

Bachelor's degree

Job description

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Child Support Supervisor (HCA/CSSD #22693)

For more Job Requirements & Classification Description:

Interviews are anticipated to be conducted within two weeks of closing date.

This posting may be used to fill multiple vacancies.

The Health Care Authority (HCA) participates in E-Verify and will verify employment eligibility upon hire.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?

The Child Support Supervisor will:

• Supervise, train, direct, and evaluate a team of Child Support Specialists;
• Ensure compliance with all Federal and State laws and regulations;
• Confirm adherence to Department policies and procedures.

How does it get done?

The Child Support Supervisor is responsible for:

• Monitoring caseload management and reviewing work processed by Child Support Specialists to ensure productivity and quality goals are being achieved;
• Assisting in overall office management to support efficient operations and service delivery.

Who are the customers?

• External customers include custodial parents, noncustodial parents, and employees;
• Internal customers include field office staff, attorneys, and management.

Ideal Candidate

The Ideal Candidate has:

• Strong leadership skills with a bachelor's degree in any field from an accredited college or university;
• Supervised and supported staff while monitoring performance;
• Ensured adherence to Federal and State laws, regulations, policies, and procedures.

Bachelor's degree in any field from an accredited college/university and two (2) years of experience in legal research or legal document preparation, accounting, finance, or social health, or human service program development or delivery and/or clerical experience in a Child Support Office. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.

Employment Requirements

Must possess and maintain a valid Driver's License.
Must possess or obtain Defensive Driving Certificate.
Employment is subject to a pre-employment criminal background investigation and is conditional pending results.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.