Caseworker I: Client Services & Case Management

Dallas County; Dallas (TX); On-site; USD 42,000 - 63,000; Full time

Job summary

Dallas County is seeking a dedicated Case Manager to provide comprehensive services under general supervision. You will interview clients, assess needs, determine eligibility and connect them with counseling, referrals and resources.

The role emphasizes collaboration with departments and community partners to ensure compliant service delivery, maintain documentation, and support clients through program requirements.

Qualifications

• Bachelor's degree from an accredited college or university in Behavioral Science or in a related field.
• Prefers experience in intake, assessment, case planning and evaluation.
• Knowledge of community resources.
• Ability to communicate effectively in writing and verbally.

Responsibilities

• Interviews clients, obtains documentation and verifies information to assess client’s needs and eligibility for programs or services.
• Analyzes client’s documentation and supporting information to ensure eligibility and compliance with program requirements and applicable laws.
• Provides counseling, referral and follow-up services to clients.
• Prepares case plans, summaries, briefs, requests, reports and other required documentation.
• Interacts with other departments, agencies, organizations, boards and community groups to ensure effective service delivery.
• Maintains knowledge of applicable policies, procedures and laws governing programs.
• Attends departmental meetings, in-service training, joint staff meetings and public seminars to broaden knowledge.
• Performs other duties as assigned.

Skills

Case management

Communication skills

Interagency collaboration

Attention to detail

Education

Bachelor's degree in Behavioral Science or related field

Tools

Office suite

Job description

Dallas County is seeking a dedicated Case Manager to provide comprehensive services under general supervision. You will interview clients, assess needs, determine eligibility and connect them with counseling, referrals and resources.

The role emphasizes collaboration with departments and community partners to ensure compliant service delivery, maintain documentation, and support clients through program requirements.