0000003793.CASEWORKER.DA-MULTI PURPOSE ADVOCACY PROJ

Dallas County; Dallas (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Dallas County is seeking a Case Manager to provide comprehensive services for various county programs. You will identify client needs, assess eligibility, and offer counseling, outreach, and referrals to ensure successful program participation.

Responsibilities include interviewing clients, verifying documents, preparing case plans, and coordinating with multiple departments and community partners. Strong communication skills and a valid Texas driver’s license are preferred.

Qualifications

• Bachelor's degree or equivalent in Behavioral Science or related field.
• Prefers experience in intake, assessment, case planning and evaluation.
• Knowledge of community resources and how to access them.
• Strong communication, both verbal and written, with ability to build relationships.

Responsibilities

• Interviews clients, collects documentation and verifies information to assess needs and eligibility for programs.
• Analyzes documentation to ensure eligibility and comply with program requirements and laws.
• Provides counseling, referrals and follow-up services to clients.
• Prepares case plans, summaries, requests and reports.
• Coordinates with other departments, agencies and community groups to deliver services.
• Maintains knowledge of applicable policies, procedures and laws.
• Attends meetings and trainings to improve service delivery.
• Performs other duties as assigned.

Skills

Communication

Written communication

Interpersonal skills

Education

Bachelor's degree in Behavioral Science or related field

Tools

Microsoft Office

Job description

Job Description

Under general supervision, provides case management services to clients for various County programs by identifying needs, assessing eligibility and providing counseling, outreach and referral services.

Under general supervision, provides case management services to clients for various County programs by identifying needs, assessing eligibility and providing counseling, outreach and referral services.

Responsibilities

• Interviews clients, obtains documentation and verifies information to assess client’s needs and eligibility for programs or services.
• Analyzes client’s documentation and supporting information to ensure eligibility and compliance with program requirements and applicable laws.
• Provides counseling, referral and follow-up services to clients.
• Prepares case plans, summaries, briefs, requests, reports and other required documentation.
• Assists clients by interacting with other departments, agencies, organizations, boards and community groups to ensure effective delivery of services and maintain awareness of available resources.
• Maintains knowledge of applicable policies, procedures and laws governing programs.
• Attends departmental meetings, in-service training, joint staff meetings and public seminars to broaden knowledge to better serve the clients.
• Performs other duties as assigned.

Qualifications

Education, Experience and Training:

Education and experience equivalent to a Bachelor’s degree from an accredited college or university in Behavioral Science or in a job related field of study.

Special Requirements

Prefers experience in intake, assessment, case planning and evaluation experience and knowledge of community resources. Must possess a valid Texas driver’s license with a good driving record and reliable transportation. Skilled in the use of standard software applications. Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments and the general public.

Physical/Environmental Requirements

Standard office environment. May require some travel.