Caseworker

The Salvation Army USA Eastern Territory; Philadelphia (Philadelphia County); On-site; USD 16,479 - 23,470; Part time

Benefits offered by this job

Generous paid time off

Employer funded Pension Plan

Eligibility for supplemental insurance plans

Job summary

The Salvation Army USA Eastern Territory is looking for a Caseworker in Quakertown. This role involves managing programs, recruiting volunteers, and collaborating with community agencies to enhance outreach efforts. Ideal candidates should have strong leadership and communication skills and a commitment to service. They will manage staff schedules, conduct client interviews, and oversee local fundraising efforts. A High School Diploma or GED is required along with exemplary customer service skills. This part-time position offers $14.50 per hour.

Qualifications

• Must exhibit exemplary customer service skills.
• Reliable transportation with a clean driving record is necessary.
• Completion of required background checks per Pennsylvania's Child Protective Services Law.

Responsibilities

• Recruit, train, and manage staff and volunteers for programs.
• Oversee development and implementation of service activities.
• Maintain relationships with funding sources and community agencies.

Skills

Customer service

Leadership

Communication

Networking

Education

High School Diploma or GED

Job description

Position

Caseworker

Department

Service Extension Unit

Location

Quakertown Service Center, 560 South Main St., Quakertown PA 18951

Availability of Position

Immediate

Schedule

Part Time (20 Hours/Week)

Reporting Relationship

Regional Manager

Salary Grade

$14.50 per hour; 72 Non-Exempt

Benefits

• Generous paid time off every year that includes holidays, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Most importantly – a job with a good purpose!

Position Overview

The Caseworker plays a vital role in strengthening The Salvation Army’s presence in Bucks County by developing and overseeing impactful programs, managing employees and volunteers, and fostering partnerships with local organizations. This position focuses on enhancing existing initiatives, recruiting, and supporting volunteers, and collaborating with community agencies to expand outreach efforts. The ideal candidate will possess strong leadership, communication, and networking skills, along with a commitment to service. They must be able to work both independently and collaboratively while effectively managing staff and volunteers to uphold The Salvation Army’s mission and values.

Description of Position

The Caseworker is responsible for recruiting, training, and managing staff and volunteers for all Quakertown Service Center programs, ensuring effective scheduling and coordination. This role oversees the development and implementation of service and seasonal activities while recommending systemic improvements to enhance service delivery. Key responsibilities include maintaining relationships with funding sources, coordinating programs with community agencies, and managing local fundraising efforts such as the Christmas Angel Tree Program and Red Kettle Campaign. The Caseworker conducts client interviews, verifies applications, and provides intake and referral services, ensuring confidentiality and compliance with policies. They maintain records, prepare reports for The United Way and grant donors, and oversee seasonal programs like Camp Recruitment, Back-to-School initiatives, and Christmas assistance. Additionally, they manage The Salvation Army’s Journey of Hope Program, ensure accurate data entry into relevant databases, and serve on committees related to case management and emergency assistance. The role also involves organizing training events, coordinating with county programs, and fostering collaboration with Community Care Behavioral Health. Other responsibilities include office management, maintaining accurate files, assisting in staff training, and responding promptly to all communications. The Caseworker plays a crucial role in strengthening community partnerships, expanding outreach efforts, and upholding The Salvation Army’s mission.

Additional Responsibilities

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Qualifications

• High School Diploma or GED, and equivalent retail/resale experience.
• Exhibit exemplary customer service skills.
• Must be reliable, trustworthy, outgoing, and have sound decision-making skills.
• Reliable transportation with a clean driving record.
• Pennsylvania's Child Protective Services Law requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check. In addition, completion of a Pennsylvania approved Child Abuse Recognition and Reporting Training is necessary prior to employment.
• Must understand and support for the Mission of The Salvation Army.

Contact

If you are interested in applying for this position, please submit your resume and cover letter.

Current Salvation Army Employees can apply online at http://internal-usesalvationarmy.icims.com.

Prospective employees can apply online at http://careers.salvationarmy.org.

No phone calls please.

Released by the Divisional Human Resources Department on 3/19/26.

Requisition

No. 2589