Casework Support Specialist

Bethany Christian Services USA LLC; Jenkintown (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

403(b) retirement plan

Generous time off

Education reimbursement

Wellness program

Career development opportunities

Job summary

Bethany Christian Services USA LLC in Jenkintown, PA is seeking a Casework Support Specialist to assist case managers, provide social work and referrals, and help keep children safe in care. The role requires a Bachelor’s degree, bilingual English and another language, strong communication, and proficiency with Microsoft Office; on-site work and compliance with agency standards are expected.

You will collaborate with schools, attend hearings when needed, and support families through immigration

Qualifications

• Bachelor's level degree in human services or related field.
• Bi-lingual English and a second language preferred.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite.
• Ability to handle confidential information.

Responsibilities

• Assist Case Managers with paperwork and documentation.
• Provide case management services including social work, counseling, and referrals.
• Ensure child safety in care.
• Attend court hearings as required.
• Coordinate with schools and agencies for updates.
• Maintain client contact for case follow-up.
• Accompany youth to immigration procedures as requested.
• Schedule medical and dental appointments.
• Participate in required trainings.
• Maintain accurate case notes in client portal.
• Stay updated on agency, federal, and state regulations.
• May participate in Bethany events.
• Complete other duties as assigned.

Skills

Bachelor's degree in Human Services or

Bi-lingual English and another语言

Excellent verbal and written沟通能力

Microsoft Office Suite proficiency

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Job Category: Social Services - Refugee & Immigrant Program

Requisition Number: CASEW001573

• Posted : August 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

PA-Jenkintown
Jenkintown, PA 19046, USA

Description

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.

Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As a Casework Support Specialist, you’ll help carry this mission forward and make a meaningful impact every day.

How Your Role Makes a Difference

• Assist Case Managers with essential paperwork and documentation, including but not limited to green card applications; funding request and follow-up; and school enrollment and registration;
• Provide case management services, to include social work, counseling and treatment of clients, and coordinate community referrals;
• Ensure the child’s safety while in care;
• Attend and be prepared for all court hearings that occur on assigned cases;
• Maintain collateral contact with organizations, such as schools, to receive information and case updates;
• Assist Case Managers in maintaining client contact for case follow-up or intervention, as requested;
• Assist Case Managers in maintaining contact with clients and foster families during a Case Manager’s absence to ensure coverage of all program cases;
• Accompany youth to immigration hearings or procedures, as requested;
• Schedule and attend medical and dental appointments for clients;
• Collaboratively work with direct supervisor to schedule and prioritize work duties;
• Attend training as required by supervisor; This may include MDHHS Child Welfare Training Institute;
• Administer case notes and documentation within the respective program’s client portal in a timely manner based on guidelines and procedures set forth;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Essential job responsibilities may vary based on the specific needs of each program/department;
• May be required or asked to participate in a Bethany sponsored event;
• Complete other duties as assigned.

What Will Make You Successful

• Bachelor’s level degree in relevant field if strictly required by the program and/or contract;
• Must have a broad knowledge of basic principles, concepts, and methodology of Human Service as acquired through a Bachelor’s level degree;
• Bi-lingual English and a second language preferred;
• Excellent verbal and written communication skills;
• Exhibit an ability to apply the principles of logic and critical thinking with problem solving;
• Must have an ability to provide excellent and compassionate customer service;
• Must be reliable with time sensitive deadlines and tasks;
• Exercise a high level of confidentiality;
• Work well under pressure and adaptable to change;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
• Must be 21 years old with a valid driver's license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany;
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

We Invest in You

• Experience a team environment with other professionals who are motivated by faith, support one another, pursueexcellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• 403(b) retirement plan with employer match eligibility
• Generoustimeoff(11paidholidays,PTOYour Way,paidparentalleave,separatesickandpaidabsencebanks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellnessprogram

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.