Casework Support Specialist

Bethany Christian Services; Jenkintown (PA); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement plan match

Paid holidays and PTO

Education reimbursement

Employee assistance program

Job summary

Bethany Christian Services is seeking a Casework Support Specialist to assist Case Managers with paperwork, documentation, and school enrollment processes. You will provide case management support, coordinate referrals, and help ensure safety for children in care.

You will attend court hearings, maintain school contacts, and liaise with families and agencies. A Bachelor's degree, bilingual ability, and strong communication skills are preferred; a background in human services is beneficial.

Qualifications

• Bachelor's degree in a relevant field or equivalent.
• Broad knowledge of Human Service concepts from a Bachelor's degree.
• Bi-lingual English and another language preferred.
• Excellent verbal and written communication skills.
• Ability to apply logic and critical thinking to problem solving.
• Provide excellent and compassionate customer service.
• Reliability with time sensitive deadlines and tasks.
• Maintain confidentiality.
• Ability to work under pressure and adapt to change.
• Proficiency with Microsoft Office Suite.
• Must be 21+ with a valid U.S. driver's license and at least 3 years driving experience.

Responsibilities

• Assist Case Managers with essential paperwork and documentation including green card applications, funding requests, and school enrollment/registration.
• Provide case management services including social work, counseling, and coordinate community referrals.
• Ensure child safety while in care.
• Attend and prepare for all court hearings on assigned cases.
• Maintain collateral contact with schools and other organizations for updates.
• Assist Case Managers in client follow-up and interventions as requested.
• Cover Case Manager duties during absences to ensure continuity of care.
• Accompany youth to immigration hearings or procedures as needed.
• Schedule and attend medical and dental appointments for clients.
• Collaborate with supervisor to prioritize and schedule duties.
• Attend required trainings, including Bethany-sponsored trainings.
• Maintain timely case notes in the program portal and stay updated on regulations.
• May participate in Bethany-sponsored events.
• Complete other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Time management

Confidentiality

Problem solving

Adaptability

Computer skills

Driver's license

Education

Bachelor's degree in relevant field

Tools

Microsoft Office

Job description

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.

Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we're united in our Christian mission and these shared values: We're motivated by our faith, we support one another, we champion justice, we pursue excellence, and we're in it for the long haul. As a Casework Support Specialist, you'll help carry this mission forward and make a meaningful impact every day.

How Your Role Makes a Difference

• Assist Case Managers with essential paperwork and documentation, including but not limited to green card applications; funding request and follow-up; and school enrollment and registration;
• Provide case management services, to include social work, counseling and treatment of clients, and coordinate community referrals;
• Ensure the child's safety while in care;
• Attend and be prepared for all court hearings that occur on assigned cases;
• Maintain collateral contact with organizations, such as schools, to receive information and case updates;
• Assist Case Managers in maintaining client contact for case follow-up or intervention, as requested;
• Assist Case Managers in maintaining contact with clients and foster families during a Case Manager's absence to ensure coverage of all program cases;
• Accompany youth to immigration hearings or procedures, as requested;
• Schedule and attend medical and dental appointments for clients;
• Collaboratively work with direct supervisor to schedule and prioritize work duties;
• Attend training as required by supervisor; This may include MDHHS Child Welfare Training Institute;
• Administer case notes and documentation within the respective program's client portal in a timely manner based on guidelines and procedures set forth;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Essential job responsibilities may vary based on the specific needs of each program/department;
• May be required or asked to participate in a Bethany sponsored event;
• Complete other duties as assigned.

What Will Make You Successful

• Bachelor's level degree in relevant field if strictly required by the program and/or contract;
• Must have a broad knowledge of basic principles, concepts, and methodology of Human Service as acquired through a Bachelor's level degree;
• Bi-lingual English and a second language preferred;
• Excellent verbal and written communication skills;
• Exhibit an ability to apply the principles of logic and critical thinking with problem solving;
• Must have an ability to provide excellent and compassionate customer service;
• Must be reliable with time sensitive deadlines and tasks;
• Exercise a high level of confidentiality;
• Work well under pressure and adaptable to change;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
• Must be 21 years old with a valid driver's license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany;
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

We Invest in You

• Experience a team environment with other professionals who are motivated by faith, support one another, pursueexcellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• Comprehensive health insurance(medical,dental,andvision)
• 403(b) retirement plan with employer match eligibility
• Generoustimeoff(11paidholidays,PTOYour Way,paidparentalleave,separatesickandpaidabsencebanks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program
• Employerpaidlong-termdisabilityandgroup termlifeinsurance