Casework Support Specialist

Bethany; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

403(b) retirement plan with employer 


Paid time off

Education reimbursement

Wellness program

Job summary

Bethany Christian Services in the United States seeks a Casework Support Specialist to assist case managers with essential paperwork and manage documentation for refugee and immigrant programs. You will participate in case management, coordinate community referrals, and help ensure child safety while navigating court hearings.

The role requires a Bachelor’s degree and strong communication skills, with bilingual abilities preferred.

Qualifications

• Bachelor's degree in Human Services or related field preferred; strong knowledge of social services principles.
• Excellent verbal and written communication skills; bilingual preferred.
• Ability to handle confidential information with discretion.
• Proven reliability and ability to meet deadlines; detail-oriented.

Responsibilities

• Assist Case Managers with paperwork, including green card applications and school enrollment.
• Provide case management support: social work, counseling, and coordination of referrals.
• Ensure child safety while in care and attend court hearings as required.
• Maintain client contact and documentation in portals; coordinate with schools and agencies.
• Support in scheduling medical and dental appointments; accompany youth to hearings when needed.

Skills

Bilingual

Communication

Problem solving

Customer service

Time management

Confidentiality

Reliability

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Job Category : Social Services - Refugee & Immigrant Program

Requisition Number : CASEW001573

• Posted : August 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

PA-Jenkintown
610 Old York Rd
Ste 220
Jenkintown, PA 19046, USA

PA-Jenkintown
610 Old York Rd
Ste 220
Jenkintown, PA 19046, USA

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.

Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As a Casework Support Specialist, you’ll help carry this mission forward and make a meaningful impact every day.

How Your Role Makes a Difference

• Assist Case Managers with essential paperwork and documentation, including but not limited to green card applications; funding request and follow-up; and school enrollment and registration;
• Provide case management services, to include social work, counseling and treatment of clients, and coordinate community referrals;
• Ensure the child’s safety while in care;
• Attend and be prepared for all court hearings that occur on assigned cases;
• Maintain collateral contact with organizations, such as schools, to receive information and case updates;
• Assist Case Managers in maintaining client contact for case follow-up or intervention, as requested;
• Assist Case Managers in maintaining contact with clients and foster families during a Case Manager’s absence to ensure coverage of all program cases;
• Accompany youth to immigration hearings or procedures, as requested;
• Schedule and attend medical and dental appointments for clients;
• Collaboratively work with direct supervisor to schedule and prioritize work duties;
• Attend training as required by supervisor; This may include MDHHS Child Welfare Training Institute;
• Administer case notes and documentation within the respective program’s client portal in a timely manner based on guidelines and procedures set forth;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Essential job responsibilities may vary based on the specific needs of each program/department;
• May be required or asked to participate in a Bethany sponsored event;
• Complete other duties as assigned.

What Will Make You Successful

• Bachelor’s level degree in relevant field if strictly required by the program and/or contract;
• Must have a broad knowledge of basic principles, concepts, and methodology of Human Service as acquired through a Bachelor’s level degree;
• Bi-lingual English and a second language preferred;
• Excellent verbal and written communication skills;
• Exhibit an ability to apply the principles of logic and critical thinking with problem solving;
• Must have an ability to provide excellent and compassionate customer service;
• Must be reliable with time sensitive deadlines and tasks;
• Exercise a high level of confidentiality;
• Work well under pressure and adaptable to change;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
• Must be 21 years old with a valid driver’s license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany;
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

We Invest in You

• Experience a team environment with other professionals who are motivated by faith, support one another, pursueexcellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• 403(b) retirement plan with employer match eligibility
• Generoustimeoff(11paidholidays,PTOYour Way,paidparentalleave,separatesickandpaidabsencebanks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellnessprogram

#LI-MK1

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.