CaseAware Support Specialist: Troubleshoot & Integrate

ViziRecruiter,LLC.; California (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology support firm is seeking a CaseAware Application Support Technician to handle customer inquiries and resolve technical issues for law firms. This role involves troubleshooting application defects and assisting with integration setups. The ideal candidate will have over 2 years of experience with CaseAware and possess strong technical skills in both Linux and Windows environments. Excellent customer service and communication skills are essential for success in this role.

Qualifications

• Must have excellent communication, organizational, and follow-through skills.
• Experience with Linux, Windows, and VPN solutions required.
• Ability to perform root cause analysis on log files is necessary.

Responsibilities

• Act as a point of contact for support matters.
• Troubleshoot and resolve technical issues for customers.
• Provide business analysis to customers using CaseAware.

Skills

Self-Starter

Excellent Customer Service skills

Team Player

Ability to work on multiple projects

Education

2+ years CaseAware application experience

Tools

Linux

Windows

VPN clients

Job description

A technology support firm is seeking a CaseAware Application Support Technician to handle customer inquiries and resolve technical issues for law firms. This role involves troubleshooting application defects and assisting with integration setups. The ideal candidate will have over 2 years of experience with CaseAware and possess strong technical skills in both Linux and Windows environments. Excellent customer service and communication skills are essential for success in this role.