Case Services Coordinator

Shelby American, Inc.; Hopkins (MN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in homecare services is seeking a passionate Case Services Coordinator. This role is crucial in connecting clients and caregivers with essential services, ensuring they receive the best support tailored to their unique needs. As a part of a diverse and inclusive team, you'll work closely with various departments to streamline processes and enhance client education. If you're a proactive problem-solver with strong communication skills and a commitment to making a difference in people's lives, this opportunity is perfect for you. Join a company that values your contributions and offers a supportive work environment.

Benefits

Work/Life Flexibility

Professional Development Opportunities

Generous Paid Time Off Options

Free Mental Health/Wellbeing Program

Medical, Dental and Vision Insurance

HSA & FSA

401(k) Retirement Plan

Company Paid Disability & Life Insurance

Qualifications

• Bachelor’s degree or equivalent experience in healthcare or human services required.
• Strong communication and organizational skills are essential.

Responsibilities

• Coordinate with internal teams to educate clients on program eligibility.
• Maintain confidentiality while providing excellent customer service.

Skills

Strategic Thinking

Problem Solving

Communication Skills

Organizational Skills

Customer Service

Education

Bachelor’s Degree in Healthcare or Human Services

2-3 years of equivalent work experience

Tools

Office Software

Accra Specific Systems

Job description

Description

Our mission is to improve lives by providing individualized homecare services and support people living at home. We know the care each person needs is unique, and we have built a large variety of services to provide the best person-centered care for our clients to lead fuller lives at home.

Accra is a diverse, inclusive, and equitable workplace in which all employees are valued and respected and can bring their whole self to work. Our employees reflect the demographics of the communities we serve, and we are committed to modeling diversity, equity, and inclusion within our industry.

Accra Offers:

1. Work/Life Flexibility
2. Professional Development Opportunities
3. Generous Paid Time Off Options
4. Free Mental Health/Wellbeing Program
5. Medical, Dental and Vision Insurance (Full Time Employees)
6. HSA & FSA (Full time Employees)
7. 401(k) Retirement Plan
8. Company Paid Disability & Life Insurance (Full Time Employees)

About This Role:

The Case Services Coordinator will work in conjunction with internal stakeholders (Billing, HR, Compliance, Program) to inform and educate clients and caregivers on program eligibility and policies.

Requirements:

1. Bachelor’s Degree in a healthcare or human services field or 2-3 years of equivalent work experience in human services or healthcare.
2. Demonstrated knowledge of services needed by people with disabilities and older adults.
3. Experience working with Waivered Services and/or PCA Homecare services is a plus.
4. Aptitude to think strategically and creatively, with a strong focus on delivering results.
5. Intermediate computer skills including internal office and organizational software, and the willingness to gain proficiency with Accra specific systems.
6. Ability to maintain a high level of confidentiality and demonstrate an objective mindset.
7. Strong organizational skills and the ability to multitask with attention to detail.
8. Positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.
9. Ability to empathetically communicate difficult and complex concepts both over the phone, and via electronic communication.
10. Advanced written and verbal communication skills.
11. Ability to adapt to rapid change and work effectively in a fast-paced environment.