Employee Services Coordinator - Remote

Bright Horizons; Newton (MA); Remote; Full time

Job summary

A leading company in workforce education is hiring for a customer service and auditing position. The role involves ensuring compliance with documentation requirements, responding to inquiries, and providing support via various channels. With a starting salary of $18 per hour and flexible remote work options, this offers an excellent opportunity for career growth in a supportive environment.

Benefits

Comprehensive benefits package

Flexible remote work option

Opportunity for career advancement

Qualifications

• Minimum of 2 years of customer service experience.
• High level of computer proficiency and ability to learn proprietary software.
• Strong interpersonal, verbal, and written communication skills.

Responsibilities

• Review documentation for compliance with company policies.
• Respond to customer inquiries via online ticketing and live chat.
• Make outbound calls to assist with user navigation.

Skills

Customer Service

Attention to Detail

Communication Skills

Computer Proficiency

Education

Bachelor's Degree

Job description

Employer Industry: Workforce Education Programs

Why consider this job opportunity:
- Salary starts at $18 per hour, with potential for higher compensation based on experience and qualifications
- Opportunity for career advancement within a supportive and collaborative work environment
- Flexible remote work option, allowing you to work from a quiet home office
- Comprehensive benefits package including medical, dental, and vision insurance, 401(k) retirement plan, and life insurance
- Gain valuable experience in customer service and auditing within a dynamic industry

What to Expect (Job Responsibilities):
- Review documentation to ensure compliance with company policies and client requirements
- Proof grade reports and tuition receipts against submissions to ensure accuracy
- Respond to customer inquiries via online ticketing system and live chat, providing timely support and troubleshooting assistance
- Make outbound calls to client employees to assist with navigation of user interfaces and documentation requirements
- Apply appropriate tuition discounts to invoices before submission for payment

What is Required (Qualifications):
- Minimum of 2 years of customer service experience
- Bachelor's degree preferred
- High level of computer proficiency and ability to learn proprietary software
- Strong interpersonal, verbal, and written communication skills
- Attention to detail and ability to manage multiple inquiries effectively

How to Stand Out (Preferred Qualifications):
- Experience in auditing is preferred
- Proven ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Self-starter with strong organizational skills

#WorkforceEducation #RemoteWork #CustomerService #CareerGrowth #CompetitivePay

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