Client Services Coordinator - Referral Specialist

The Stepping Stones Group, LLC; North Carolina; Remote; USD 53,000 - 55,000; Full time

Job summary

A leading company in school-based staffing seeks a Medicaid Referral Specialist to enhance access to mental health services for students. The role involves relationship-building with school personnel, training them on referral processes, and supporting ongoing referrals to benefit students' mental health.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Strong interpersonal and communication skills.
• Experience in collaboration with school settings.
• Organized and detail-oriented with ability to manage multiple projects.

Responsibilities

• Build relationships with school staff to increase referrals.
• Train staff on referral processes and provide support.
• Track referral growth and work with clinical teams.

Skills

Interpersonal skills

Communication

Organizational skills

Education

Bachelor’s degree in social work, psychology, or related field

Job description

The Stepping Stones Group, LLC provided pay range

This range is provided by The Stepping Stones Group, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$53,000.00/yr - $55,000.00/yr

Direct message the job poster from The Stepping Stones Group, LLC

The Stepping Stones Group is a trusted leader in school-based staffing, proudly serving school districts across 42+ states. As one of the nation’s largest providers of special education solutions, we are committed to helping districts overcome staffing challenges—ensuring that students who need services the most receive the support they deserve.

At the heart of our mission are our Core Values: Trust, Integrity, Results, Quality, Community, and Inclusivity. These values are not just words—they define who we are, how we work, and the meaningful impact we strive to make every day in the lives of students and educators alike.

Location: North Carolina (Remote with travel to assigned schools required)

Position Type: Full-Time, Entry-Level.

Company Overview:

The Stepping Stones Group (SSG) provides school-based mental health services to schools across North Carolina.

We are committed to supporting students' mental health by partnering with school districts and providing essential

services that make a lasting impact.

Position Overview:

The Medicaid Referral Specialist will play a key role in expanding access to The Stepping Stones Group’s services by building and nurturing relationships with school staff to increase referrals. This individual will work closely with school principals, school counselors, and other key personnel to promote our services and grow the number of students benefiting from mental health support.

Key Responsibilities:

• Partner with the SSG Growth Officer and NC Account Executive to expand SSG’s presence in contracted school districts across North Carolina.

• Serve as a point of contact for schools within an assigned territory to build relationships with school staff (e.g., principals, counselors, and teachers).

• Introduce and explain The Stepping Stones Group’s mental health services to school leadership and staff.

• Train school staff on how to navigate the SSG referral process and any associated paperwork.

• Provide ongoing support and follow-up to ensure schools are referring eligible students for services.

• Maintain a regular schedule of school visits to keep communication channels open and foster a strong working relationship with school staff.

• Track and report referral growth and outreach efforts to management.

• Work with the internal clinical team to ensure proper follow-up on all referrals.

Qualifications:

• Bachelor’s degree in social work, psychology, education, or a related field encouraged.

• Strong interpersonal and communication skills, with the ability to build rapport and maintain relationships with school personnel.

• Experience in or collaboration with school settings / districts is required.

• Ability to travel locally and work independently in a school-based environment.

• Understanding of or ability to learn Medicaid policies, procedures, and student eligibility criteria for mental health services.

• Organized and detail-oriented, with a proven ability to manage multiple projects and relationships.

• Passion for making a difference in the lives of students through increased access to mental health services.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at The Stepping Stones Group, LLC by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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