Case Resolution Specialist

cni; Washington (District of Columbia); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical Dental Vision

401(k) Immediate Vesting

Life Insurance

Short/Long Term Disability Insurance

Paid Time Off (PTO)

Observance of Federal Holidays

Job summary

Chickasaw Nation Industries, Inc. is seeking a Case Resolution Coordinator to coordinate, track, and support case resolution from intake through closure. The role serves as a central contact to ensure timely, accurate, and professional handling while adhering to policies and templates.

On-site work is required per contract in Washington, DC area. The incumbent will review, document, escalate when needed, and maintain complete case records, with 1–3 years of related administrative experience and

Qualifications

• Experience performing administrative, case processing, complaint resolution, or related support functions.

Responsibilities

• Receives, reviews, and documents incoming cases, inquiries, and/or complaints.
• Reviews and processes complaints for administrative or non-investigative closure using templates and guidelines.
• Maintains accurate case records in tracking systems.
• Monitors case status, deadlines, and follow-up actions.
• Communicates professionally with team members and stakeholders about case updates.

Job description

Chickasaw Nation Industries, Inc. is seeking a Case Resolution Coordinator to coordinate, track, and support case resolution from intake through closure. The role serves as a central contact to ensure timely, accurate, and professional handling while adhering to policies and templates.

On-site work is required per contract in Washington, DC area. The incumbent will review, document, escalate when needed, and maintain complete case records, with 1–3 years of related administrative experience and