Case Resolution Specialist

Chickasaw Nation Industries; Washington (District of Columbia); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid Time Off

Federal Holidays

Professional Development

Legal Aid Program

EAP

Job summary

Chickasaw Nation Industries, Inc. seeks a Case Resolution Coordinator to manage cases from intake to closure. You will document, review, and resolve inquiries following established templates and guidelines, maintaining timely and professional communication with stakeholders.

Requires an associate degree and 1–3 years of related experience, with ability to work on-site and handle multiple deadlines. Comprehensive benefits and federal contractor environment are provided.

Qualifications

• Experience in administrative and case processing tasks.
• Ability to follow templates, policies, and guidelines.
• Strong written and verbal communication skills.

Responsibilities

• Receives, reviews, and documents incoming cases and complaints.
• Maintains accurate case records in tracking systems.
• Monitors case status, deadlines, and follow-up actions.
• Escalates complex matters to leadership as needed.
• Prepares reports and status updates on case volume and outcomes.

Skills

Administrative skills

Case processing

Communication

Attention to detail

Education

Associate degree

Tools

Case management software

Job description

Chickasaw Nation Industries, Inc. seeks a Case Resolution Coordinator to manage cases from intake to closure. You will document, review, and resolve inquiries following established templates and guidelines, maintaining timely and professional communication with stakeholders.

Requires an associate degree and 1–3 years of related experience, with ability to work on-site and handle multiple deadlines. Comprehensive benefits and federal contractor environment are provided.