Case Operations Leader - Complex Litigation

Morgan & Morgan, P.A.; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Morgan & Morgan, P.A. in Chicago seeks a Case Operations Manager to act as the mini-COO of complex litigation cases. You will work with leadership to drive the end-to-end work up of cases from sign-up to settlement, ensuring operational excellence and strong leadership.

The role requires organization, a strategic mindset, and the ability to improve tools and processes. You will oversee case operations, coordinate cross-functional teams, monitor progress, and deliver a world-class client

Qualifications

• 3+ years of work experience in management consulting, business operations, or operations management.
• Excellent problem-solving and structured thinking skills.
• Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans.
• Advanced analytical skills, with experience delivering data-driven recommendations.
• Comfort working autonomously in fast-paced environment across multiple high-priority projects.
• Prior knowledge of legal world, especially personal injury law firms.
• Prior experience with Salesforce.
• Startup or high-growth company experience (i.e., you are inclined to get things done!)

Responsibilities

• Oversee all case operations, including developing, implementing and driving adoption of the tools and processes needed for case teams to work up clients cases
• Collaborate with Legal Leadership to manage timeline, pace, and scope of case work up against deadlines
• Own inventory reporting, providing transparency into work up status, evaluating performance and identifying opportunities for operational improvement
• Partner with Product, Legal, Marketing, Biz Ops, and 3rd party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams
• Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans as well as organizing group events in person or online
• Monitor efficacy of all inbound and outbound client communications, across Case Staff, 3rd party vendors, email marketing, to drive client engagement
• Oversee staffing needs as well as training and onboarding of new case team members

Skills

Problem solving

Structured thinking

Analytical skills

Autonomy

Fast learner

Strategic mindset

Empathy

Cross-functional collaboration

Tools

Salesforce

Job description

Morgan & Morgan, P.A. in Chicago seeks a Case Operations Manager to act as the mini-COO of complex litigation cases. You will work with leadership to drive the end-to-end work up of cases from sign-up to settlement, ensuring operational excellence and strong leadership.

The role requires organization, a strategic mindset, and the ability to improve tools and processes. You will oversee case operations, coordinate cross-functional teams, monitor progress, and deliver a world-class client