Case Navigator - Vital Records & Amendments

The Fund for Public Health in New York City; New York (NY); In loco; USD 67.000 - 82.000; Tempo pieno

Vantaggi offerti da questo lavoro

PSLF eligibility

Generous PTO

Health insurance

Retirement plan

Flexible spending plan

Meaningful work

Descrizione del lavoro

The Fund for Public Health in New York City (FPHNYC) is seeking a detail-oriented CAU Case Navigator in the Corrections and Amendments Unit to process gender marker amendments on NYC birth certificates. The role emphasizes customer service, documentation review, and adherence to bureau policies under high-volume conditions.

The incumbent will review applications, guide clients through requirements, resolve documentation issues, and support efficient CAU operations while maintaining privacy and

Competenze

• Strong written and verbal communication.
• Experience providing customer service, case management, or administrative support.
• Ability to communicate professionally and empathetically with customers in sensitive circumstances.
• Strong attention to detail and ability to review documents for completeness and accuracy.
• Ability to work independently and in a high-volume environment.

Mansioni

• Provide high-quality customer service consistent with agency principles of Respect, Trust, Empathy, and Accountability.
• Serve as a case navigator for gender marker and related amendment requests, guiding applicants through requirements and steps.
• Review applications and supporting documents, identify missing information, and contact customers to resolve issues.
• Prepare clear, courteous written correspondence using plain language.
• Respond to customer questions and follow up on cases requiring additional documentation.
• Assist customers in the CAU public lobby as needed.
• Help resolve escalations while maintaining professionalism in sensitive situations.
• Review, process, and approve assigned amendment applications per health code requirements and policies.
• Maintain accurate case information in BVS data systems.
• Protect confidential information and follow security and retention protocols.

Conoscenze

Customer service

Case navigation

Documentation review

Communication

Empathy

Descrizione del lavoro

The Fund for Public Health in New York City (FPHNYC) is seeking a detail-oriented CAU Case Navigator in the Corrections and Amendments Unit to process gender marker amendments on NYC birth certificates. The role emphasizes customer service, documentation review, and adherence to bureau policies under high-volume conditions.

The incumbent will review applications, guide clients through requirements, resolve documentation issues, and support efficient CAU operations while maintaining privacy and