Case Management Navigator, Catholic Charities

Diocese of Allentown; Allentown (Lehigh County); On-site; USD 36,000 - 45,000; Full time

Job summary

The Diocese of Allentown, through Catholic Charities, seeks a Case Management Navigator to support individuals and families facing financial hardship, housing instability, and related challenges. This exempt/full-time role (37.5 hours/week) offers a $20.00 per hour salary and is based at 402 W.

Chew Street, Allentown, PA. Responsibilities include client engagement, assessment, resource navigation, and ongoing case management, with a focus on accessing local, state, and federal programs.

Qualifications

• Bachelor's degree in social work, Human Services, Psychology, or a related field.
• Spanish language skills strongly preferred.
• Experience working with individuals and families facing socioeconomic challenges preferred.
• Knowledge of local community resources, social service systems, and public benefit programs.
• Strong communication, organizational, and problem-solving skills.
• Ability to work with individuals from diverse backgrounds with empathy, cultural humility, and professionalism.
• Proficiency in basic computer applications and case management software.
• Valid driver's license and reliable transportation.

Responsibilities

• Conduct basic assessments to identify client needs related to housing, food, healthcare, transportation, and financial stability.
• Aid clients in creating individualized service plans outlining goals and action steps.
• Assist clients in connecting to local, state, and federal resources, including rental assistance, food programs, healthcare providers, employment services, and financial support programs.
• Educate clients on eligibility requirements and assist with completing applications and documentation.
• Coordinate referrals to internal and external service providers to ensure a holistic support network.
• Maintain a caseload and provide ongoing case management, monitoring progress and adjusting service plans as needed.
• Advocate on behalf of clients with landlords, agencies, and other community partners as appropriate.
• Maintain accurate and timely case notes and documentation in accordance with organizational and funding requirements.
• Track outcomes and prepare reports as required by supervisors or funders.
• Develop and maintain strong working relationships with community partners, service providers, and resource agencies.
• Participate in community meetings, trainings, and outreach events to stay informed about available resources and emerging needs.

Skills

Spanish language skills

Communication skills

Organizational skills

Problem-solving

Empathy and cultural humility

Teamwork

Driver's license

Education

Bachelor's degree in social work, Human Services, Psychology, or related field

Tools

Case management software

Microsoft Office

Data entry / workflow software

Job description

Position: Case Management Navigator

FLSA: Exempt/Full-Time (37.5 hours/week)

Pay: $20.00 per hour

Worksite: Catholic Charities, 402 W. Chew Street, Allentown, PA

Reports to: Director of Community Support Programs

Job Function: Catholic Charities, Diocese of Allentown is seeking a mission-driven team member to provide direct support for individuals and families experiencing financial hardship, housing instability, food insecurity, or related challenges. This position assists clients in accessing community resources, navigating complex service systems, and developing personalized plans that promote long term stability and self-sufficiency. The Case Management Navigator works collaboratively with community partners, service providers, and internal program staff to ensure clients receive comprehensive and compassionate care. Spanish-language fluency is strongly preferred.

Key Responsibilities:

Client Engagement & Assessment

• Conduct basic assessments to identify client needs related to housing, food, healthcare, transportation, and financial stability.

• Aid clients in creating individualized service plans outlining goals and action steps.

Resource Navigation & Support

• Assist clients in connecting to local, state, and federal resources, including rental assistance, food programs, healthcare providers, employment services, and financial support programs.

• Educate clients on eligibility requirements and assist with completing applications and documentation.

• Coordinate referrals to internal and external service providers to ensure a holistic support network.

Case Management & Follow-Up

• Maintain a caseload and provide ongoing case management, monitoring progress and adjusting service plans as needed.

• Allow for client driven care and complete timely and appropriate program exits.

• Advocate on behalf of clients with landlords, agencies, and other community partners as appropriate.

Data, Reporting & Compliance

• Maintain accurate and timely case notes and documentation in accordance with organizational and funding requirements.

• Track outcomes and prepare reports as required by supervisors or funders.

• Ensure all services are delivered in compliance with agency policies, professional standards, and confidentiality requirements.

Community Collaboration

• Develop and maintain strong working relationships with community partners, service providers, and resource agencies.

• Participate in community meetings, trainings, and outreach events to stay informed about available resources and emerging needs.

Additional Condition of Employment:

Due to the nature and mission of the Catholic Church, all employees are bound to exhibit respect for the teachings and discipline of the Church regarding matters of faith and morals, including maintaining a lifestyle that is in conformity with the teachings of the Catholic Church.

Qualifications:

• Bachelor's degree in social work, Human Services, Psychology, or a related field (3 years Case management experience preferred).

• Spanish language skills strongly preferred.

• Experience working with individuals and families facing socioeconomic challenges preferred.

• Knowledge of local community resources, social service systems, and public benefit programs.

• Strong communication, organizational, and problem-solving skills.

• Ability to work with individuals from diverse backgrounds with empathy, cultural humility, and professionalism.

• Proficiency in basic computer applications and case management software.

• Valid driver's license and reliable transportation.

Physical demands:

• Notwithstanding applicable ADA accommodation, while performing the duties of this job, employee is regularly required to: sit; walk and stand; speak or hear, both in person and by telephone. Use of hands to operate standard office equipment; with occasional reaching and lifting up to twenty-five pounds is required.

• Employee is required to be able to drive his/her vehicle to other Catholic Charities or Diocese of Allentown locations; the ability to drive to those locations safely is required, unless exceptions are explicitly recommended by the Program Supervisor and Managing Director, or in keeping with ADA requirements.

Work Environment:

Primarily office-based with local travel for client meetings, outreach, or community collaboration. May require occasional evening or weekend hours depending on program needs; Work location: In Person.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

Interested candidates must submit a cover letter and resume via iSolved or to the following:

Diocese of Allentown Attn: Catholic Charities- Paul Acampora

[e-mail]

EOE M/F/D/V