CASE Manager - Visa and Immigration Services

Pawan Makkar; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

Pawan Makkar is seeking a Client Manager for Legal & Immigration Services to work from home on a full-time basis. You will communicate with clients via phone, email, and online meetings, and coordinate documents and follow-ups for immigration matters.

The role requires strong English communication, client-service skills, and the ability to work independently in a home setup. Training and a supportive team environment are offered.

Qualifications

• Bachelor's degree in any discipline.
• Excellent spoken and written English.
• Strong communication and client-service skills.
• Basic computer skills, including email and Microsoft Office.
• Reliable computer, internet connection and suitable home workspace.
• Ability to work independently and manage multiple client matters.
• Professional, organised and detail-oriented approach.

Responsibilities

• Communicate with clients by telephone, email and online meetings.
• Understand client enquiries and provide clear information about available services.
• Coordinate client appointments, documents and follow-up communications.
• Maintain accurate client records and update case-management systems.
• Liaise with solicitors, immigration professionals and internal team members.
• Monitor pending tasks and ensure clients receive timely updates.
• Maintain strict confidentiality and professional standards.

Skills

Communication skills

Client-service orientation

English proficiency

Time management

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

CLIENT MANAGER LEGAL & IMMIGRATION SERVICES

Work Arrangement: Work from Home
Employment Type: Full-time

An established legal and immigration business operating in Australia and India is seeking motivated and professional Client Managers to join its growing team.

Key Responsibilities

• Communicate with clients by telephone, email and online meetings.
• Understand client enquiries and provide clear information about available services.
• Coordinate client appointments, documents and follow-up communications.
• Maintain accurate client records and update case-management systems.
• Liaise with solicitors, immigration professionals and internal team members.
• Monitor pending tasks and ensure clients receive timely updates.
• Maintain strict confidentiality and professional standards.

Essential Requirements

• Bachelors degree in any discipline.
• Excellent spoken and written English.
• Strong communication and client-service skills.
• Basic computer skills, including email and Microsoft Office.
• Reliable computer, internet connection and suitable home workspace.
• Ability to work independently and manage multiple client matters.
• Professional, organised and detail-oriented approach.

Preferred Experience

Candidates with previous experience or education in immigration services, legal services, client management, administration or a related field will be considered more suitable. However, suitable training may be provided to the right candidate.

What We Offer

• Work-from-home opportunity in India.
• Exposure to an international legal and immigration services business.
• Professional training and career-development opportunities.
• Supportive and collaborative working environment.