Case Manager - UJA Safety Net

Selfhelp; New York (NY); Hybrid; USD 50,000 - 52,000; Full time

Job summary

Selfhelp in New York, NY seeks a client services associate to assess needs, determine eligibility for in-home services and manage ongoing case work.

You will conduct intakes, assist with applications, develop care plans, advocate for services and maintain accurate case notes. Travel may be required and occasional work from home is allowed.

Qualifications

• Bachelor's degree required.
• One year related experience and/or training.
• Proficiency with Microsoft Office.

Responsibilities

• Conduct intakes and provide referrals.
• Screen and assist with applications and re-certifications.
• Assess clients in home, hospital, or other settings.
• Advocate for services and implement care plans.
• Provide supportive counseling and maintain client contact.
• Maintain complete case notes in the program data system.
• Report statistics and participate in supervision.
• Assist with social activities and meetings.

Skills

MS Office

Communication

Customer service

Multi-tasking

Independence

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Position Summary:

Assesses clients' needs and eligibility for in-home services, entitlements and benefits, and manages ongoing case work and care plan management.

Principal Responsibilities:

• Conduct intakes, provide accurate information and referrals.
• Screen and assist clients with applications and re-certifications for entitlements and benefits
• Assess clients in their home, hospital or other institutional setting as appropriate
• Advocate on behalf of clients and arrange for provision of services; develop implement and follow up on care plans
• Provide supportive counseling to clients as needed
• Maintain ongoing communication with client, family members and other collaterals as appropriate
• Maintain complete and accurate case notes utilizing the program’s data system; prepare required documentation in case file within organizational time frames
• Maintain and report on statistics according to Selfhelp standards, utilizing the program’s data system and other forms of record keeping as needed.
• Actively participate in supervision and staff meetings and share any emergent issues with supervisor in a timely manner
• Facilitate and assist at social, recreational and other group activities and events
• Any other duties assigned.
• Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including - but not limited to - Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
• Adheres to the organization’s policy in regards to absenteeism and appearance and health and safety standards

Salary Range: $50,000 - $52,400 per year commensurate with experience.

Job Competencies & Minimum Qualifications:

• Bachelor's Degree Required.
• One year related experience and/or training
• Working knowledge of Microsoft Office Suite and other technology
• Excellent communication and listening skills
• Excellent customer service skills with a focus on treating clients with respect and dignity
• Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand

• Business office environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2-3 times per week.