Case Manager - UJA Safety Net

Selfhelp Community Services; New York (NY); Hybrid; USD 54,000 - 56,400; Full time

Job summary

Selfhelp Community Services, located in New York, is seeking a Case Manager who will assess clients' needs for in-home services, manage ongoing case work, and provide advocacy for clients. The ideal candidate must have a Bachelor’s degree and speak Russian/English. Responsibilities include conducting intakes, maintaining communication with clients, and facilitating group activities. The position offers a salary range of $54,000 - $56,400 annually, with opportunities for remote work 2–3 times per week.

Qualifications

• Bachelor’s Degree Required.
• Russian/English speaking required.
• One year related experience and/or training.
• Working knowledge of Microsoft Office Suite and other technology.
• Excellent communication and listening skills.
• Excellent customer service skills with a focus on treating clients with respect and dignity.
• Able to multi-task and work independently with a great attention to detail.

Responsibilities

• Assess clients' needs and eligibility for in-home services.
• Conduct intakes and provide accurate information and referrals.
• Advocate on behalf of clients and arrange for provision of services.
• Maintain ongoing communication with client and family members.
• Facilitate and assist at social, recreational, and other group activities.

Skills

Russian/English speaking

Excellent communication and listening skills

Customer service skills

Attention to detail

Ability to multi-task

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Position Summary

Assesses clients' needs and eligibility for in-home services, entitlements and benefits, and manages ongoing case work and care plan management.

Principal Responsibilities

• Conduct intakes, provide accurate information and referrals.
• Screen and assist clients with applications and re-certifications for entitlements and benefits.
• Assess clients in their home, hospital or other institutional setting as appropriate.
• Advocate on behalf of clients and arrange for provision of services; develop, implement and follow up on care plans.
• Provide supportive counseling to clients as needed.
• Maintain ongoing communication with client, family members and other collaterals as appropriate.
• Maintain complete and accurate case notes utilizing the program’s data system; prepare required documentation in case file within organizational time frames.
• Maintain and report on statistics according to Selfhelp standards, utilizing the program’s data system and other forms of record keeping as needed.
• Actively participate in supervision and staff meetings and share any emergent issues with supervisor in a timely manner.
• Facilitate and assist at social, recreational and other group activities and events.
• Any other duties assigned.
• Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
• Supports organization’s mission by striving for excellence in all aspects of the job with a focus on positive interpersonal relationships with co-workers.
• Adheres to the organization’s policy in regards to absenteeism and appearance and health and safety standards.

Salary Range

$54,000 - $56,400 per year commensurate with experience.

Job Competencies & Minimum Qualifications

Knowledge, Skills and Requirements

• Bachelor’s Degree Required.
• Russian/English speaking required.
• One year related experience and/or training.
• Working knowledge of Microsoft Office Suite and other technology.
• Excellent communication and listening skills.
• Excellent customer service skills with a focus on treating clients with respect and dignity.
• Able to multi-task and work independently with a great attention to detail.

Working Conditions / Physical Demand

• Business office environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2–3 times per week.