Case Manager

Veterans Inc.; Worcester (MA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

403B

Paid Time Off

Disability Insurance

Life Insurance

Bonus Potential

Tuition Reimbursement

Job summary

Veterans Inc. in Worcester, MA is hiring a Case Manager to support veterans in emergency shelter and transitional housing programs. The role focuses on intake, assessments, matching housing solutions, and coordinating services to promote housing readiness and independence.

The position offers full-time hours with comprehensive benefits including health, dental, vision, retirement, paid time off, disability and life insurance, plus an annual bonus potential. Cambridge St./Canterbury St. locations.

Qualifications

• Bachelor’s degree in Human Services, Social Work or related field.
• Minimum of three (3) years’ experience in program management, case management, substance abuse prevention, outreach, and/or services to the homeless or veteran populations.
• Strong computer skills and knowledge of Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Perform client intakes: conduct individual screenings, evaluations and comprehensive biopsychosocial assessments for assigned participants.
• Identify housing barriers and evaluate participants’ unique skill sets and obstacles to secure long‑term, stable housing.
• Deliver case management: provide direct intervention, supportive service outreach and individualized care coordination to encourage housing placement readiness.
• Assist with essential navigation: guide participants through employment searches, benefit applications, medical or behavioral health appointments, and transportation coordination.
• Build supportive relationships: establish trust‑based connections with veterans and their families to promote the highest level of independent functioning.
• Coordinate ongoing services: meet regularly to provide feedback, monitor progress, and align daily activities with personal goals.
• Maintain accurate documentation: prepare precise case records, progress notes and individualized service plans while executing ongoing data collection.
• Ensure audit readiness: keep all participants’ files compliance‑ready and update key personnel on resident progress and program issues.

Job description

Case Manager (2 openings)

Full-time position with comprehensive benefits: health, dental, vision, 403B, paid time off, short- and long-term disability, life insurance, etc.

Veterans Inc. is a premier non‑profit organization dedicated to ending veteran homelessness and inspiring 100,000+ veterans and their families across New England to achieve long‑term self‑sufficiency. As a national leader in veteran services, we are seeking a dedicated Case Manager to provide comprehensive support to veterans residing in our emergency shelter and transitional housing programs in Worcester.

Location

Cambridge St. and Canterbury St., Worcester, MA.

Compensation

Salary: $26.44 per hour (full‑time). Direct deposit, annual bonus potential, and a comprehensive benefits package.

Responsibilities

• Perform client intakes: conduct individual screenings, evaluations and comprehensive biopsychosocial assessments for assigned participants.
• Identify housing barriers and evaluate participants’ unique skill sets and obstacles to secure long‑term, stable housing.
• Deliver case management: provide direct intervention, supportive service outreach and individualized care coordination to encourage housing placement readiness.
• Assist with essential navigation: guide participants through employment searches, benefit applications, medical or behavioral health appointments, and transportation coordination.
• Build supportive relationships: establish trust‑based connections with veterans and their families to promote the highest level of independent functioning.
• Coordinate ongoing services: meet regularly to provide feedback, monitor progress, and align daily activities with personal goals.
• Maintain accurate documentation: prepare precise case records, progress notes and individualized service plans while executing ongoing data collection.
• Ensure audit readiness: keep all participants’ files compliance‑ready and update key personnel on resident progress and program issues.

Qualifications

• Bachelor’s degree in Human Services, Social Work or related field.
• Minimum of three (3) years’ experience in program management, case management, substance abuse prevention, outreach, and/or services to the homeless or veteran populations.
• Strong computer skills and knowledge of Microsoft Office Suite (Word, Excel, Outlook).

Benefits

• BCBS Medical, Dental and Vision Insurance
• Employer paid short- and long‑term disability and life insurance.
• $2,500 medical opt‑out program if you have coverage through another source.
• Retirement Plan (403B) with a $3,000 match.
• Flexible Spending Accounts
• Tuition reimbursement program.
• Paid parental leave.

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected veteran status.