Case Manager — Transitional Housing for Families

Women In Need (Win); New York (NY); Hybrid; USD 55,000 - 57,000; Full time

Job summary

Women In Need (Win) is seeking a dedicated Case Manager to support families in Transitional Housing. You will perform intake assessments, develop ILPs, provide counseling and crisis intervention, and connect clients with benefits and services to promote housing stability and financial self-sufficiency.

You will collaborate with housing and income-building teams, maintain thorough documentation, and adhere to DHS/OTDA and Win standards in a fast-paced environment.

Qualifications

• Bachelor's degree in social work or related field.
• Two years of relevant experience in case management.
• Experience serving homeless or domestic violence clients preferred.

Responsibilities

• Conduct comprehensive assessments and complete intake documentation for newly arrived families within required timeframes
• Develop and maintain Individualized Living Plans (ILPs) that support housing, employment, income, and family stability goals
• Provide case management, crisis intervention, counseling, and supportive services tailored to each family's needs
• Connect clients to public benefits, healthcare, mental health services, educational opportunities, legal assistance, and community resources
• Utilize Evidence-Based Practices, Motivational Interviewing, Trauma-Informed Care, and strength-based approaches to support client success
• Maintain accurate client records, CARES documentation, and program compliance in accordance with DHS, OTDA, and Win standards
• Collaborate with Housing Coordinators, Income Building staff, Childcare teams, and community partners to advance client goals
• Monitor client progress, conduct follow-up activities, facilitate referrals, and support families on their path to permanent housing

Skills

Case management

Crisis intervention

Counseling

Documentation

Organizational skills

Education

Bachelor's degree in social work

Associate's degree with 3 years of client-facing experience

Job description

Women In Need (Win) is seeking a dedicated Case Manager to support families in Transitional Housing. You will perform intake assessments, develop ILPs, provide counseling and crisis intervention, and connect clients with benefits and services to promote housing stability and financial self-sufficiency.

You will collaborate with housing and income-building teams, maintain thorough documentation, and adhere to DHS/OTDA and Win standards in a fast-paced environment.