Case Manager, Transitional Housing

Breaking Ground; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in supportive housing is seeking a dedicated Case Manager for its W. 83rd Street Safe Haven. This role involves providing essential case management services to individuals experiencing homelessness, including those with mental health or substance use challenges. The Case Manager will assist clients in transitioning to permanent housing, offering direct support and connecting them to vital resources. If you are passionate about making a difference in the lives of vulnerable populations and possess strong communication and crisis intervention skills, this opportunity is perfect for you. Join a mission-driven team committed to ending homelessness and empowering individuals to achieve stability and success.

Qualifications

• Bachelor's degree or equivalent experience required.
• Two years of experience with homeless adults preferred.

Responsibilities

• Provide case management services to approximately 15 clients.
• Conduct assessments and connect clients to necessary services.

Skills

Case Management

Motivational Interviewing

Crisis Intervention

Harm Reduction

Communication Skills

Documentation

Education

Bachelor’s Degree

Equivalent Work Experience

Tools

Microsoft Word

Microsoft Excel

Job description

West 83rd Street Safe Haven, New York, New York, United States of America

Job Description

Posted Thursday, April 24, 2025 at 4:00 AM

ABOUT US: We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Located on the Upper West Side of Manhattan, the W. 83rd Street Safe Haven is comprised of 108 units for individuals not yet ready to transition into permanent housing, as well as those who may have struggled in other housing programs. West 83rd Street offers an alternative to life on the street: private, safe, clean, and affordable short-term accommodations. On-site case management and clinical services are available to meet the needs of its residents and to help those ready to move into secure permanent housing.

Reporting to the Clinical Coordinator, the Case Manager, Transitional Housing will provide case management services to people experiencing homelessness, some with mental illness and/or substance use disorders, in order to assist the individual in the transition to permanent housing.

This position has a 35-hour work week.

ESSENTIAL DUTIES:

• Provide direct services to a caseload of approximately 15 clients, including conducting necessary assessments, benefits assistance, and other services necessary to support the client in achieving housing and recovery goals.
• Conduct psychosocial evaluations.
• Connect clients to psychiatric services.
• Connect clients to medical treatment and substance use treatment facilities when applicable.
• Obtain identification, public benefits, and other applicable income sources for clients.
• Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans.
• Prepare all documentation for housing applications.
• Assist and counsel clients in the process of obtaining permanent housing.
• Maintain record keeping in compliance with agency standards as well as those of City and State agencies.
• Intervene in crisis situations.
• Escort clients to appointments when needed.
• Upon training, provide assistance with self-administration of medication consistent with Breaking Ground's policies and procedures.
• Perform other related duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience.
• Two years of experience working with homeless adults and substance abuse issues preferred.
• Experience with harm reduction and motivational interviewing techniques strongly preferred.
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred.
• Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs.
• Excellent writing and communication skills.