Case Manager, Connect to Care, NYP

Breaking Ground; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player dedicated to combating homelessness is looking for a compassionate Case Manager. In this role, you will provide outreach and case management services to individuals experiencing homelessness, helping them transition to permanent housing. You'll conduct assessments, connect clients to vital services, and support them in achieving their housing and recovery goals. Join a mission-driven team where your contributions will make a significant impact in the lives of those in need, fostering stability and dignity for the most vulnerable members of our community.

Qualifications

• Bachelor's Degree or equivalent experience required.
• Two years of experience with homeless adults preferred.

Responsibilities

• Provide direct services to clients and conduct necessary assessments.
• Assist clients in obtaining permanent housing and benefits.

Skills

Harm Reduction Techniques

Motivational Interviewing

Communication Skills

Crisis Intervention

Education

Bachelor’s Degree

Equivalent Work Experience

Tools

Microsoft Word

Microsoft Excel

Job description

Posted Thursday, April 24, 2025 at 4:00 AM

ABOUT US:
We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Connect to Care is a suite of programs that bring Breaking Ground’s approach to street outreach into privately managed spaces and discrete geographic areas. Through contracts with corporate partners and consortiums, Connect to Care works to discover people experiencing homelessness who have fallen through cracks in the system and get them connected to vital services and housing opportunities. Our approach treats people with dignity while helping them get on the path to stability.

Connect to Care, New York Presbyterian provides these services in and around New York Presbyterian's campus in Washington Heights.

Position: Reporting to the Social Services Supervisor, the Case Manager, Connect to Care NY Presbyterian provides outreach and case management services to people experiencing homelessness, some with mental illness and/or substance use disorders, in order to assist the individual in the transition to permanent housing.

This position has a 35-hour work week.

ESSENTIAL DUTIES:

• Provide direct services to a caseload of clients, including conducting necessary assessments, benefits assistance, and other services necessary to support the client in achieving housing and recovery goals.
• Conduct psychosocial evaluations.
• Connect clients to psychiatric services.
• Connect clients to medical treatment and substance use treatment facilities when applicable.
• Obtain identification, public benefits, and other applicable income sources for clients.
• Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans.
• Prepare all documentation for housing applications.
• Assist and counsel clients in the process of obtaining permanent housing.
• Maintain record keeping in compliance with agency standards as well as those of City and State agencies.
• Intervene in crisis situations.
• Escort clients to appointments when needed.
• Upon training, provide assistance with self-administration of medication consistent with Breaking Ground's policies and procedures.
• Perform other related duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience.
• Two years of experience working with homeless adults and substance abuse issues preferred.
• Experience with harm reduction and motivational interviewing techniques strongly preferred.
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred.
• Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs.
• Excellent writing and communication skills.