Case Manager Team Lead

Law Firm of Randall & Johnson; American Fork (UT); Hybrid; USD 68,000 - 90,000; Full time

Benefits offered by this job

Sick leave

Paid time off

Paid holidays

Retirement plan with employer matching

Work from home

Health/Dental/Vision insurance

Job summary

The Law Office of Randall & Johnson seeks a Case Manager Team Lead in American Fork, UT. The role guides a team of case managers and coordinates with attorneys to manage client cases from intake through completion.

Hybrid work (3 days in Utah County office) with strong leadership, organizational, and communication skills. Bachelor’s or paralegal credentials preferred and 3–10 years of relevant experience.

Qualifications

• Requires Bachelor's degree and/or Paralegal Certificate or be enrolled in a Bachelor's program.
• 3–10 years of fast-paced work experience preferred.
• Desire to help people progress and deliver polished work.

Responsibilities

• Lead Case Management team and oversee client cases from start to finish.
• Assign tasks to team members and track completion.
• Maintain regular communication with attorneys on case status.

Skills

Team leadership

Communication

Time management

CRM knowledge

Microsoft Office

Self-motivation

Education

Bachelor's degree

Paralegal Certificate

Tools

Word

Excel

Outlook

Zoom

CRM software

Job description

Law Office of Randall & Johnson Case Manager Team Lead American Fork, UT·Full time Apply for Case Manager Team Lead

The Case Manager Team Lead will assist the attorneys while guiding and leading a team of Case Managers to manage our cases from beginning to end

About Law Office of Randall & Johnson

The Law Firm of Randall & Johnson is a specialized law firm which practices California and Texas law, but is located in Southern California and Utah. We provide employment relief and focused criminal defense representation with quality client support and service.We are entrepreneurs and strong advocates for the less fortunate and disadvantaged. As a founder and owner-run business, we strive to make the workplace a friendly and supportive environment where you enjoy working with your co-workers and serving our clients.We are also a diverse and adaptable group of professionals who value self-starters, problem-solvers, and time-savers and who leverage technology to better support and serve our clients across the state of California and throughout the United States.

Description

About The Law Firm of Randall & Johnson

The Law Firm of Randall & Johnson is a specialized law firm serving clients with California legal needs with its roots in Southern California. With a presence in California and Utah, we provide employment relief and focused criminal law representation with quality client support and service.

We are advocates for the less fortunate and disadvantaged.

As a founder and owner-run business, we strive to make the workplace a friendly and supportive environment where you enjoy working with your co-workers and serving our clients.

We are also a diverse and adaptable group of professionals who value self-starters, problem-solvers, and time-savers and who leverage technology to better support and serve our clients across the state of California and throughout the United States.

About the Position: Case Manager Team Lead

• Job: Case Manager Team Lead
• Schedule: Monday to Friday
• Location: Hybrid, 3 days in office in Utah County.

The Case Manager Team Lead will be responsible for the following:

• Taking the lead on client management and making sure that our clients' cases are handled with the utmost care from the beginning to the end of the case lifecycle
• Always know what tasks need to be completed by the Case Management team and assign tasks to members of the team
• Communicate with attorneys regularly about the status of our cases.
• Take responsibility for the status of cases. Problem solve without making excuses.
• Lead a team of Case Managers
• Speak with clients, court clerks, and government employees on the phone and via email
• Obtain case updates from the Court on client cases and draft messages to inform client when the update is obtained
• Copiously document updates in respective Client files
• Be flexible and able to assist the team with additional services as needed
• Sick leave
• Paid time off
• Paid holidays
• Retirement plan with employer matching at Guideline (a top notch 401K provider)
• Work from home
• Health/Dental/Vision insurance plans depending on hours worked with competitive employer contributions

Required Qualifications:

• Bachelor's degree and/or Paralegal Certificate, or currently enrolled seeking a Bachelor's degree.
• Desire to help people move forward from their pasts
• 3-10 years of experience in a fast-paced position which requires managing multiple tasks and providing polished writing products preferred.

Required Skills:

• Strong computer and internet skills including knowledge of Word, Excel, Outlook, Zoom, and a CRM (please list the one you are familiar with)
• Affable disposition who enjoys team camaraderie.
• Self-starter, ability to prioritize, stay on task, and work independently.
• A problem solver who strives to reduce the workload on others by finishing tasks without leaving loose ends.
• Goal-oriented and efficient, while remaining thorough and accurate.
• Ability to manage large workloads, and keep deadlines

Necessary Equipment:

• Own functioning computer and daily access to stable high speed internet
• Valid driver’s license and vehicle