Case Manager Team Lead - Hybrid, Lead & Elevate Client Care

Law Firm of Randall & Johnson; American Fork (UT); Hybrid; USD 68,000 - 90,000; Full time

Benefits offered by this job

Sick leave

Paid time off

Paid holidays

Retirement plan with employer matching

Work from home

Health/Dental/Vision insurance

Job summary

The Law Office of Randall & Johnson seeks a Case Manager Team Lead in American Fork, UT. The role guides a team of case managers and coordinates with attorneys to manage client cases from intake through completion.

Hybrid work (3 days in Utah County office) with strong leadership, organizational, and communication skills. Bachelor’s or paralegal credentials preferred and 3–10 years of relevant experience.

Qualifications

• Requires Bachelor's degree and/or Paralegal Certificate or be enrolled in a Bachelor's program.
• 3–10 years of fast-paced work experience preferred.
• Desire to help people progress and deliver polished work.

Responsibilities

• Lead Case Management team and oversee client cases from start to finish.
• Assign tasks to team members and track completion.
• Maintain regular communication with attorneys on case status.

Skills

Team leadership

Communication

Time management

CRM knowledge

Microsoft Office

Self-motivation

Education

Bachelor's degree

Paralegal Certificate

Tools

Word

Excel

Outlook

Zoom

CRM software

Job description

The Law Office of Randall & Johnson seeks a Case Manager Team Lead in American Fork, UT. The role guides a team of case managers and coordinates with attorneys to manage client cases from intake through completion.

Hybrid work (3 days in Utah County office) with strong leadership, organizational, and communication skills. Bachelor’s or paralegal credentials preferred and 3–10 years of relevant experience.