Case Manager-Supportive Housing

Women In Need (Win); New York (NY); Hybrid; USD 32,000 - 43,000; Full time

Job summary

Women In Need (Win) seeks a Case Manager – Supportive Housing to help families achieve housing stability through trauma-informed, strengths-based services.

You will conduct timely assessments, develop individualized service plans, advocate for public benefits, and coordinate with property managers and community partners to support long-term self-sufficiency.

Qualifications

• Bachelor’s degree with 2 years relevant experience preferred.
• OR Associate degree with 3 years direct client-facing experience.
• Experience working in supportive housing, homeless services, family services, or related human services programs.
• Knowledge of trauma-informed care, housing retention strategies, and case management best practices.
• Experience working with diverse and vulnerable populations.
• Familiarity with public benefits systems, housing programs, and community resources.

Responsibilities

• Conduct comprehensive family assessments within 48 hours of program admission and complete intake documentation.
• Develop, implement, and monitor individualized service plans and ILPs for housing stability.
• Provide ongoing case management, crisis intervention, counseling, and supportive services using trauma-informed approaches.
• Advocate for clients and connect them to public benefits, healthcare, education, employment programs, and community resources.
• Assist families in understanding lease agreements, tenant responsibilities, and financial management.
• Monitor client progress, conduct regular follow-up meetings, and maintain accurate documentation in CARES and other systems.
• Collaborate with property managers, interdisciplinary teams, and community partners to support housing retention and employment readiness.

Skills

Trauma-informed care

Housing retention strategies

Case management

Crisis intervention

Documentation

Communication

Education

Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or related field

Associate degree with 3 years direct client-facing experience

Job description

Help Families Achieve Long-Term Housing Stability

$26.76/Hourly

THE ROLE

The Case Manager – Supportive Housing provides comprehensive, trauma-informed case management services to families residing in permanent supportive housing. This position plays a critical role in helping families maintain housing stability, strengthen self-sufficiency, and achieve personal, educational, employment, and financial goals.

WHAT YOU WILL DO

• Conduct comprehensive family assessments within 48 hours of program admission and complete all required intake documentation.
• Develop, implement, and monitor individualized service plans and Independent Living Plans (ILPs) that promote housing stability and long-term self-sufficiency.
• Provide ongoing case management, crisis intervention, counseling, and supportive services using trauma-informed and strengths-based practices.
• Advocate for clients and connect them to public benefits, healthcare, mental health services, education, employment programs, and community resources.
• Assist families in understanding lease agreements, tenant responsibilities, and financial management strategies to maintain housing and prevent rental arrears.
• Monitor client progress, conduct regular follow-up meetings, and maintain accurate documentation in CARES, Awards, the Uniform Client Chart, and other required systems.
• Collaborate with property managers, interdisciplinary teams, and community partners to support housing retention, recertification requirements, employment readiness, and overall family well-being.

WHO YOU WILL BE

• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or a related field preferred with two (2) years of relevant experience.

OR

• Associate degree with three (3) years of direct client-facing human services experience.
• Experience working with supportive housing, homeless services, family services, or related human services programs.
• Knowledge of trauma-informed care, housing retention strategies, and case management best practices.
• Experience working with diverse and vulnerable populations.
• Familiarity with public benefits systems, housing programs, and community resources.

Equal Opportunity Employer
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