CASE MANAGER

Nelson Connects; Upper Lake (CA); On-site; USD 36,000 - 44,000; Full time

Job summary

Nelson Connects in Lakeport, CA is seeking an experienced Case Manager to provide housing-related services to families, at-risk adults, and individuals experiencing homelessness through grant programs. You will conduct intake, develop service plans, coordinate with agencies, and maintain case files.

The role requires strong organizational and communication skills, a valid driver's license, and the ability to complete a 40-hour Domestic Violence training within six months.

Qualifications

• Associates or 2+ years related case management experience with possibly a high school diploma.
• Experience delivering direct services in social services environment.
• Strong organizational, communication, documentation, and problem-solving skills.
• Ability to handle confidential information professionally.
• Proficiency with MS Office and electronic data/case management systems.
• Valid driver’s license and satisfactory driving record.
• Ability to complete 40-hour Domestic Violence training within six months of hire.
• Ability to pass background check, fingerprinting, and drug screening (federal cannabis standards observed).

Responsibilities

• Conduct client intake assessments and develop individualized service plans.
• Provide ongoing case management, housing assistance, rental support, and benefits advocacy.
• Help clients locate housing and work with landlords to secure placements.
• Assist with housing applications and supportive services.
• Develop SMART goals for stability and self-sufficiency.
• Coordinate services with internal departments and external agencies.
• Maintain accurate case files, progress notes, and program documentation.
• Track client progress and ensure grant/budget compliance.
• Prepare and submit required grant reports.
• Maintain confidentiality and participate in meetings and training.

Skills

Organizational skills

Communication

Documentation

Problem-solving

Education

Associate's degree or higher OR high school diploma + 2+ years experience

Tools

Microsoft Office

Case management software

Job description

CASE MANAGER

Lakeport, CA | $25.99–$32.28/hour

We are seeking a compassionate and highly organized Case Manager to provide housing-related services to families, at-risk adults, and individuals experiencing homelessness through the Bringing Families Home and Home Safe grant programs. This position provides hands‑on case management, housing assistance, benefits advocacy, and coordination with internal departments and community agencies.

Key Responsibilities

• Conduct client intake assessments and develop individualized service plans.
• Provide ongoing case management, housing assistance, rental support, and benefits advocacy.
• Help clients locate appropriate housing and work with landlords to secure placements.
• Assist clients with housing applications and supportive services.
• Develop SMART goals to help clients work toward stability and self‑sufficiency.
• Coordinate services with internal departments, community organizations, and external agencies.
• Maintain accurate case files, progress notes, and program documentation.
• Track client progress and ensure compliance with grant guidelines and budgets.
• Prepare and submit required grant reports by established deadlines.
• Maintain strict confidentiality, particularly with sensitive cases.
• Participate in team meetings, training, and professional development.

Qualifications

• Associate’s degree in Social Work, Behavioral Science, Social Science, or related field; OR high school diploma with at least two years of relevant case management, housing services, or social services experience.
• Experience providing direct services to clients in a social services environment.
• Strong organizational, communication, documentation, and problem‑solving skills.
• Ability to handle confidential and sensitive information professionally.
• Proficiency with Microsoft Office and electronic data/case management systems.
• Valid driver’s license and satisfactory driving record.
• Ability to complete a 40-hour Domestic Violence training course within six months of hire.
• Ability to successfully complete required background check, fingerprinting, and drug screening. Employer observes federal controlled‑substance standards, including cannabis.

Compensation

$25.99–$32.28 per hour, depending on applicable experience, skills, and education.

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