Case Manager Supervisor: Lead Housing & Recovery Team

ADP, Inc.; Norristown (Montgomery County); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

DailyPay Available

Job summary

Resources for Human Development (RHD) in Norristown, PA is seeking a compassionate Case Manager Supervisor to lead a team delivering Critical Time Intervention (CTI) services to individuals facing housing instability and behavioral health challenges.

You will supervise case management staff, provide direct services as needed, ensure documentation accuracy, and oversee program reporting while promoting client-centered, community-based supports and staff development.

Qualifications

• Bachelor's Degree in Human Services or related field
• Three years of Case Management experience
• Three to five years of supervisory experience
• Valid driver's license
• Strong leadership, coaching, and team development skills
• Excellent interpersonal, communication, and organizational abilities
• Basic computer proficiency, including documentation and reporting systems
• Ability to work effectively with diverse individuals and community partners

Responsibilities

• Provide direct supervision and oversight to case management staff
• Coach, mentor, and develop team members through regular supervision meetings
• Address performance concerns and support staff growth and development
• Provide direct case management services as needed
• Complete and oversee documentation within electronic systems and client records
• Facilitate client progress review meetings
• Ensure compliance with program policies, procedures, and funding source requirements
• Coordinate complex client cases with case managers and housing support staff
• Assist with monthly, quarterly, and annual program reporting requirements
• Support the delivery of high-quality, person-centered services
• Perform other duties as assigned

Job description

Resources for Human Development (RHD) in Norristown, PA is seeking a compassionate Case Manager Supervisor to lead a team delivering Critical Time Intervention (CTI) services to individuals facing housing instability and behavioral health challenges.

You will supervise case management staff, provide direct services as needed, ensure documentation accuracy, and oversee program reporting while promoting client-centered, community-based supports and staff development.