Case Manager Supervisor

Archdiocese of St. Louis; Saint Charles (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

The Archdiocese of St. Louis seeks a Case Manager Supervisor to lead the Case Management staff serving homeless families. The role focuses on assessing basic needs, stabilizing crises, and developing long-term recovery plans.

The position requires strong supervision, case management expertise, and collaboration with community partners to maximize services and reduce gaps. A supportive, mission-driven environment is offered.

Qualifications

• Bachelor's degree in Social Work or comparable field
• Minimum of 4 years' experience in direct services or case management
• Experience with and ability to use computer tools (Word, Excel)
• Ability to pass a background check

Responsibilities

• Provide daily supervision to the Case Management staff.
• Provide case conferencing assistance and support to program Case Managers and volunteers.
• Assign cases; assist in referrals and case management decisions.
• Provide crisis intervention, case conferencing and support to program supervisors, staff and volunteers.
• Audit case files and ensure documentation is complete and accurate.
• Communicate changes in procedures and policy to staff.
• Oversee adherence to program standards and conduct regular audits of case records.

Skills

Supervision

Crisis intervention

Assessment tools

Communication

Team leadership

Education

Bachelor's degree in Social Work or related field

4+ years direct services/case management

Tools

Bell Data

Word/Excel

Job description

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The Archdiocese of St. Louis strives to teach and share our faith, serve others, and foster unity throughout the St. Louis area. Once a part of Kenrick-Glennon Seminary's campus, the Cardinal Rigali Center in Shrewsbury, MO is today the headquarters and curia (governing body) for the Archdiocese of St. Louis.

Job Summary

The Case Manager Supervisor is responsible for the day-to-day management of the Case Management staff. This team is responsible for providing comprehensive care for homeless children and their families. This position will utilize assessment tools to focus on basic needs, help stabilize the immediate crisis, aid in establishing a long-term plan for recovery, and re-assess and measure success. The goal of this position is to improve basic needs and social connectedness and to be the service advocate for homeless families.

Job Responsibilities

• Provide daily supervision to the Case Management staff.
• Provide case conferencing assistance and support to program Case Managers and volunteers.
• Assign cases; assist in referrals and case management decisions.
• Provide crisis intervention, case conferencing and support to program supervisors, staff and volunteers.
• Audit case files, service plan notes and other documentation of the STC/LIN Case Management staff to ensure all paperwork is present and complete.
• Communicate changes in procedures and policy to all Case Management staff.
• Oversee the adherence to program standards and ensure case files are accurate and complete by conducting regular audits of case records.
• Implement and train staff on appropriate administration policies, services, structures and controls for the effective and efficient delivery of services.
• Assist in forming collaborative relationships with community groups; partner with agencies and groups to eliminate gaps in services and reduce duplication of offered services; secure and maintain community support for Social Services programs.
• Direct and evaluate the performance of the Case Management staff.
• Conduct presentations and trainings in the community as needed.
• Work closely with Directors of Programs to develop new policies and procedures consistent with the agency mission statement, agency policies and procedures that align with best practice standards.
• Attend staff meetings, training sessions as requested and any other meetings requested by the Director of Program Services and the Executive Director.
• Attend necessary training and continuing education programs to ensure the highest level of efficiency.
• Maintain confidentiality for all personal recipient information and assure that program participant’s rights are protected.
• Other duties as assigned.

Job Requirements

• Understanding of needs of persons experiencing homelessness and those who are living in poverty.
• Case management methods, principles and techniques.
• Community and agency resources.
• Experience with and ability to use: computer (Word, Excel, Word, Excel and Bell Data), fax and telephone.
• Exercise good judgment and use good organizational skills in evaluation situations, making referral decisions and following through.
• Work harmoniously with applicants, recipients, general public and other employees.
• Work in and promote a team environment

Ability to:

• Plan and administer a large-scale service program.
• Establish clear departmental goals and objectives and follow through on their attainment.
• Exercise good judgment and use good organizational skills in evaluation situations, making decisions and following through.
• Effectively communicate verbally and in writing.
• Work harmoniously with applicants, recipients, general public and other employees.
• Plan, organize, assign, delegate and prioritize work.
• Assist in grant formulation and be familiar with the compliance process.
• Use strong listening and conflict resolution skills
• To manage high stress and emergency situations professionally and appropriately.
• To demonstrate ability to be flexible and tolerant with persons of diverse backgrounds, economic status, and life experiences.
• Use strong organizational skills with the ability to manage multiple tasks.
• Ability to pass a background check.

Education:

• Bachelors' degree in Social Work or comparable Human Service field from an accredited institution
• Minimum of 4 years' experience in direct services or case management

The Archdiocese of St. Louis is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, gender, national origin, age, marital, parental, veteran or disability status.

Pre-Employment Screening

All candidates receiving an employment offer must submit a pre-employment screening. The screening will include criminal background check, Family Care Safety Registration, drug screen, employment and educational licensure/certification verification, health screening, and any other screenings deemed necessary for employment. Any offer would be contingent upon successful completion of any required screening.

Our Mission

We are a unique community-diverse in our talent, but unified in our drive to create together, face challenges together and grow together. Our values push us to empower, propel and inspire new ways of turning possibilities into realities. Our competencies define the behaviors that guide who we are, how we are inspired and how we inspire of others to succeed.

Work/life balance is so important to the archdiocese. After all, our business is about making life easier and better—and we want that for you and your career just as much as our consumers and their day-to-day lives. That’s why we offer flexible working times, remote working options, generous paid vacation increasing with service, and personal leaves of absence.

As well as being able to make the most of life at home, you’ll also be able to contribute to the Archdiocese sponsored volunteer events. You can discover more about who we're working with near you, and you can always ask us more about this at events and interviews—we love to see how passionate our people are about giving back.