Case Manager Supervisor

Voa-Gny; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading anti-poverty organization in New York is seeking a Case Manager Supervisor. This role involves overseeing case management services, ensuring quality delivery, and working closely with clients. Ideal candidates will have a background in Human Services and supervisory experience, along with strong communication skills. Comprehensive benefits for full-time employees are offered, including insurance, retirement plans, and paid time off.

Benefits

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid Birthday Holiday

Qualifications

• 2 years of relevant shelter or supervisory experience required.
• Ability to work with multiple agencies.

Responsibilities

• Supervise case managers and ensure quality of services.
• Lead intake and assessment processes for clients.
• Develop service plans with clients.

Skills

Verbal communication

Written communication

Basic computer skills

Education

Bachelor’s degree or 60 college credits in Human Services

Job description

Posted Thursday, June 12, 2025 at 4:00 AM

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs , and others in need, including a special education preschool program.

We are in search of new talent in the following position…

Position: Case Manager Supervisor

The Case Manager Supervisor ensures that Case Managers and Case Aides deliver services to clients in a manner that is consistent with professional standards of case management, the contractual requirements of the funding sources, and the policies, guidelines and shared values of VOA.

Minimum Qualifications:

• Bachelor’s degree or 60 college credits courses in Human Services field with 2 years of relevant shelter experience and/or supervisory experience.
• The position also requires a demonstrated ability in verbal and written communication, including basic computer skills and the ability to work with multiple agencies.

Case Manager Supervisor Principal Responsibilities:

• Supervision of case managers, internal and external reporting, and ensuring the quality of supportive services, community outreach, screening, assessment, and eligibility reviews.
• Lead clients through the intake and assessment process to provide orientation to the program and to identify needs.
• Develop with clients a mutually agreed-upon service plan to address needs and attain desired outcomes.
• Develop and maintain positive linkages with clients, internal and external agency services, generic community resources, and state/city liaisons.
• Monitor client success through participation in case conferences, staff meetings, reviews of program plans, and development of discharge plans.
• Document case management activities in a confidential, timely, and concise manner.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

Please note: Benefits for part-time employees may vary.

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.Apply today!