Case Manager Supervisor

Voa Gny; New York (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Case Manager Supervisor to lead a dedicated team in delivering essential services to vulnerable populations. This role involves supervising case managers, ensuring compliance with professional standards, and developing service plans tailored to client needs. You'll play a vital part in community outreach and the intake process, helping clients navigate their journey towards stability. With a commitment to ending homelessness, this organization offers a rewarding environment where your contributions can make a significant impact. Join a mission-driven team and help shape the future for those in need.

Benefits

Medical Insurance

Vision Insurance

Prescription Coverage

Life Insurance

Educational Reimbursement Program

Paid Time Off

Paid Birthday Holiday

Qualifications

• Bachelor’s degree or 60 college credits in Human Services required.
• 2 years of relevant shelter or supervisory experience needed.

Responsibilities

• Supervise case managers and ensure quality of services.
• Lead clients through intake and assessment process.
• Document case management activities in a timely manner.

Skills

Verbal Communication

Written Communication

Basic Computer Skills

Supervisory Skills

Education

Bachelor’s degree in Human Services

60 college credits in Human Services

Job description

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey, and Westchester County including emergency, transitional, and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position…

Position: Case Manager Supervisor

The Case Manager Supervisor ensures that Case Managers and Case Aides deliver services to clients in a manner that is consistent with professional standards of case management, the contractual requirements of the funding sources, and the policies, guidelines, and shared values of VOA.

Minimum Qualifications:

• Bachelor’s degree or 60 college credits in a Human Services field with 2 years of relevant shelter experience and/or supervisory experience.
• Demonstrated ability in verbal and written communication, including basic computer skills and the ability to work with multiple agencies.

Principal Responsibilities:

• Supervision of case managers, internal and external reporting, and ensuring the quality of supportive services, community outreach, screening, assessment, and eligibility reviews.
• Lead clients through the intake and assessment process to provide orientation to the program and to identify needs.
• Develop with clients a mutually agreed-upon service plan to address needs and attain desired outcomes.
• Develop and maintain positive linkages with clients, internal and external agency services, generic community resources, and state/city liaisons.
• Monitor client success through participation in case conferences, staff meetings, reviews of program plans, and development of discharge plans.
• Document case management activities in a confidential, timely, and concise manner.

Employees receive an exceptional benefits package including:

• Medical
• Vision
• Prescription coverage
• Life insurance
• Educational Reimbursement Program (includes tuition and license/certification)
• Paid Time Off which is accrued monthly and rolls over from year to year. In addition:
  • Paid Birthday Holiday

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!