Case Manager Supervisor

Socket.dev; Akron (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Socket.dev is seeking a Case Manager Supervisor to lead our Community Team Lead efforts, fostering engagement, support, and growth within our user base in Akron, Ohio. You will mentor the team and shape strategies to enhance the user experience.

The ideal candidate holds a Bachelor's degree in Communications, Marketing, Business, or related field and at least 3 years in community management with leadership experience.

Qualifications

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• 3+ years of experience in community management or related roles, with at least 1 year in a leadership position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability to develop and execute community engagement strategies.
• Experience with community platforms, social media management, and analytics tools.
• Ability to handle conflict and difficult situations with professionalism and empathy.
• Passion for building and nurturing online and offline communities.

Responsibilities

• Lead, mentor, and manage the community team to ensure effective community engagement and support.
• Develop and implement community strategies that align with company goals and enhance user experience.
• Monitor community health and engagement metrics, providing regular reports and insights to stakeholders.
• Coordinate with cross-functional teams including marketing, product, and customer support to address community needs and feedback.
• Oversee the creation and moderation of community content across various platforms including forums, social media, and events.
• Handle escalated community issues and ensure timely resolution to maintain a positive community environment.
• Organize and lead community events, webinars, and initiatives to drive participation and growth.
• Stay up-to-date with industry trends and best practices in community management.

Skills

Leadership

Communication

Community management

Analytics

Event planning

Education

Bachelor’s degree in Communications, Marketing, Business

Tools

Analytics tools

Social media management

Job description

Case Manager Supervisor

We are seeking a passionate and experienced Community Team Lead to join our dynamic team. The ideal candidate will be responsible for leading and managing our community team to foster engagement, support, and growth within our user base.

Key Responsibilities

• Lead, mentor, and manage the community team to ensure effective community engagement and support.
• Develop and implement community strategies that align with company goals and enhance user experience.
• Monitor community health and engagement metrics, providing regular reports and insights to stakeholders.
• Coordinate with cross-functional teams including marketing, product, and customer support to address community needs and feedback.
• Oversee the creation and moderation of community content across various platforms including forums, social media, and events.
• Handle escalated community issues and ensure timely resolution to maintain a positive community environment.
• Organize and lead community events, webinars, and initiatives to drive participation and growth.
• Stay up-to-date with industry trends and best practices in community management.

Qualifications

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• 3+ years of experience in community management or related roles, with at least 1 year in a leadership position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability to develop and execute community engagement strategies.
• Experience with community platforms, social media management, and analytics tools.
• Ability to handle conflict and difficult situations with professionalism and empathy.
• Passion for building and nurturing online and offline communities.