Case Manager - SSVF

Center for Veterans Issues, Inc.; Eau Claire (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Center for Veterans Issues, Inc. in Eau Claire, WI seeks a dedicated Case Manager to help Veterans experiencing homelessness or housing instability access safe housing and essential resources.

You will assess needs, develop Housing Identification, Stability, and Coordinated Care Plans, provide budgeting guidance, and connect clients with VA programs, shelters, and community supports. This role requires strong organization, compassionate communication, confidentiality, and the ability to

Qualifications

• Bachelor's degree in social services required.
• Associate degree with 4-5 years relevant experience may be considered.
• Minimum of two years of experience in case management, life skills support, assessment, or counseling services.
• Experience working with Veterans strongly preferred.
• Experience serving individuals experiencing homelessness or complex barriers preferred.
• Valid Wisconsin driver's license in good standing and current auto insurance.
• Strong communication, documentation, organization, and relationship-building skills.
• Professionalism when working with participants, partners, landlords, funders, and community stakeholders.
• Knowledge of Veteran services, recovery resources, housing supports, and community partnerships.
• Ability to remain calm, flexible, respectful, and solution-focused in challenging situations.
• Commitment to confidentiality, ethical service delivery, and culturally responsive care.
• Ability to provide professional, nonjudgmental support to individuals with complex histories.

Responsibilities

• Provide comprehensive case management and supportive services to Veterans and their families.
• Assess participant needs and develop individualized Housing Identification, Stability, and Coordinated Care Plans.
• Help Veterans understand housing options, rental assistance, lease expectations, tenant rights, financial management, and available support services.
• Connect participants with VA programs, shelters, GPD, safe havens, County Veteran Service Officers, employment resources, healthcare, childcare, legal services, transportation, and other community supports.
• Provide financial counseling and assist participants in creating and following personal budgets.
• Request temporary financial assistance when appropriate and approved.
• Develop discharge plans that support continued housing stability and connection to resources.
• Maintain accurate, timely, and confidential case files, assessments, progress notes, and HMIS entries.
• Work collaboratively with community partners, landlords, service providers, and internal teams to remove barriers and support lasting stability.

Skills

Case management experience

Veteran-focused services

Strong communication

Documentation

Organization

Stakeholder collaboration

Education

Bachelor's degree in social services

Associate degree + 4-5 years experience

Job description

Overview

Help Veterans Move from Crisis to Stability. Join the Center for Veterans Issues, Inc. (CVI) and make a direct difference in the lives of Veterans and their families. As a Case Manager, you will help Veterans experiencing homelessness or housing instability quickly access safe housing, critical resources, financial guidance, and long-term support. This role is ideal for a compassionate, organized, and mission-driven professional who believes every Veteran deserves dignity, stability, and a clear path forward.

What You Will Do

• Provide comprehensive case management and supportive services to Veterans and their families
• Assess participant needs and develop individualized Housing Identification, Stability, and Coordinated Care Plans
• Help Veterans understand housing options, rental assistance, lease expectations, tenant rights, financial management, and available support services
• Connect participants with VA programs, shelters, GPD, safe havens, County Veteran Service Officers, employment resources, healthcare, childcare, legal services, transportation, and other community supports
• Provide financial counseling and assist participants in creating and following personal budgets
• Request temporary financial assistance when appropriate and approved
• Develop discharge plans that support continued housing stability and connection to resources
• Maintain accurate, timely, and confidential case files, assessments, progress notes, and HMIS entries
• Work collaboratively with community partners, landlords, service providers, and internal teams to remove barriers and support lasting stability

What Success Looks Like

• Housing and Coordinated Care Plans are completed and updated within 30 days of intake
• Case files and HMIS documentation are complete, accurate, and audit-ready
• Participants are connected to needed resources within 30 days of intake
• Veterans make measurable progress toward housing stability goals
• Participants receive meaningful budgeting and financial guidance
• Client records are updated within 48 hours of service delivery
• Compliance standards are consistently met with zero unresolved audit findings

What You Bring

• Bachelor's degree in social services required
• Associate's degree with 4-5 years of relevant experience may be considered
• Minimum of two years of experience in case management, life skills support, assessment, or counseling services
• Experience working with Veterans strongly preferred
• Experience serving individuals experiencing homelessness, substance use disorders, co-occurring disorders, trauma, or complex barriers preferred
• Valid Wisconsin driver's license in good standing and current auto insurance
• Strong communication, documentation, organization, and relationship-building skills
• Professionalism when working with participants, partners, landlords, funders, and community stakeholders
• Knowledge of Veteran services, recovery resources, housing supports, and community partnerships
• Ability to remain calm, flexible, respectful, and solution-focused in challenging situations
• Commitment to confidentiality, ethical service delivery, and culturally responsive care
• Ability to provide professional, nonjudgmental support to individuals with complex personal histories and barriers

Who You Are

You are compassionate, practical, and ready to help Veterans take meaningful steps toward independence. You can balance empathy with accountability, move quickly when housing is at risk, and stay focused on solutions even when barriers are complex. At CVI, case management is more than paperwork—it is hope in action. Your work will help Veterans and families move from crisis to safety, stability, and a stronger future.