Case Manager, Social Work & Care Coordination

Kaiser Permanente; Silver Spring (MD); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Kaiser Permanente in Maryland is seeking a licensed clinical social worker to coordinate care for a defined patient population. You will collaborate with the health care team to ensure cost-effective, quality services aligned with each member's plan of care.

Responsibilities include psychosocial assessments, care planning with nurses, advocacy for community resources, and guided access to Medicaid, Medicare, and disability programs.

Qualifications

• Minimum one year of clinical social work experience in a health care setting.
• MSW degree required.
• Credentials from multiple states required; primary state credentials at hire; additional state credentials post hire.
• Licensed in DC, Maryland and Virginia (within 6 months of hire) multiple licenses may be required.

Responsibilities

• Collaborate with the health care team to coordinate cost-effective, appropriate services.
• Perform comprehensive psychosocial assessments to evaluate goals, resources, and status.
• Develop and monitor a plan of care with the nurse case manager to promote optimal functioning.
• Identify and facilitate community resources to meet the plan of care in a cost-effective, timely manner.
• Document case management activities consistently per standards.
• Analyze outcomes to identify improvements in program quality and cost effectiveness.
• Facilitate applications for local, state, and federally funded programs (Medicaid, Medicare, Disability).
• Provide supportive counseling and education to members, families, caregivers, and staff.
• Schedule and coordinate family meetings and assist with guardianship paperwork as needed.
• Inpatient UAIS form completion for Virginia Medicaid requirements.

Skills

Windows environment experience

Knowledge of community resources

Regulatory knowledge (Mid-Atlantic)

Education

Master's degree in social work (MSW)

Job description

Job Summary:

For members of a defined population, responsible for collaborating with the members of the health care team to facilitate the coordination of appropriate, cost-effective services that are consistent with members plan of care, help achieve his/her optimal level of independence, and enhance quality of life.

Essential Responsibilities:

• Responsibilities include, but are not limited to, problem identification, psychosocial assessment, financial counseling/referral, accessing community resources, placement for care, guiding the member through health-related legal processes, or consultation and support to other health care professionals.
• Effectively manages and coordinates assigned caseload consistent with established criteria. Completes comprehensive psychosocial assessment to evaluate patient goals, social support systems, resources, health status, functional limitations, psychological status, environmental factors, and response to treatment so as to decrease inappropriate utilization of medical services.
• In close collaboration with the nurse case manager and other members of the health care team, develops and monitors a plan of care designed to promote the members optimal level of functioning and enhance the quality of life.
• Identifies, facilitates, and advocates appropriate organizational and community resources to meet the plan of care and ensures that they are implemented for in a cost effective, efficient, and timely manner.
• Ensures consistent and reliable documentation of case management activities in compliance with all organization and department standards.
• Analyzes patient and program outcomes to identify improvements in program, quality, and cost effectiveness of case management activities.
• Facilitates application process for accessing local, state, and federally funded programs (e.g., Medicaid, Medicare, and Disability) and/or refers to appropriate community agencies in cases of suspected patient abuse/neglect when identified.
• Provides supportive counseling and education to members, families and caregivers, members of the health care team, health plan staff, and the community, including end-of-life issues and Advanced Directives.
• Promotes self-awareness and knowledge of current case management standards in the community and recent innovations in patient care. Maintains current knowledge of laws, regulations, and policies relating to the practice of social work in the local market/local agencies and maintains high social work standards as defined by the NASW Code of Ethics.
• Scheduling and coordinating family meetings as needed.
• Completing guardianship paperwork and providing technology assistance so that patients/family can virtually attend court proceedings, as needed.
• INPATIENT ONLY - Completion of Uniform Assessment Instruments (UAIS) form for long-term care (Virginia Medicaid requirement only).
• Performs other related duties as assigned.

Week 1: Sun, Wed, Thu; Week 2: Mon, Tue, Sat

Basic Qualifications:

Experience

• Minimum one (1) years of clinical social work experience in a health care setting required.

Education

• Masters degree in social work (MSW) required.

License, Certification, Registration

• This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire.
  

• Licensed Independent Social Worker (District of Columbia) within 6 months of hire OR Licensed Graduate Social Worker (District of Columbia) within 6 months of hire
  

• Licensed Master Social Worker (Maryland) within 6 months of hire
  

• Licensed Master's Social Worker (Virginia) within 6 months of hire
  

Additional Requirements:

• N/A

Preferred Qualifications:

• Experience with computer software programs in a Windows environment preferred.
• Knowledge of community systems and resources in the defined service area preferred.
• Knowledge of regulatory issues for the Mid-Atlantic area preferred.