Case Manager – Social Services with Licensure Support (DC)

Unity Health Care; Washington (District of Columbia); On-site; USD 34,000 - 39,000; Full time

Job summary

Unity Health Care in Washington, DC seeks a Case Manager to support individuals and families with complex social, medical, and behavioral health needs. You will address social determinants of health, develop individualized plans, and connect clients with community resources to improve access to care.

The role emphasizes person-centered care, crisis intervention when needed, and collaboration with interdisciplinary teams.

Qualifications

• Bachelor’s degree in Social Work, Psychology, or a related Human Services field; 3+ years in community health or social services.
• Master’s degree in Social Work, Psychology, or related field preferred; 2+ years in community health or social services.
• Knowledge of social services and community resources in the District of Columbia; experience with vulnerable populations.

Responsibilities

• Conduct outreach to educate clients about available social services and encourage engagement in medical care and case management.
• Build trusting relationships with clients using person-centered, strengths-based approaches and motivational interviewing techniques.
• Assess client needs related to housing instability, homelessness, substance use, HIV/AIDS, mental health, domestic violence, pregnancy, family challenges, and other social concerns.
• Develop and maintain individualized case plans that address identified needs and barriers to care.
• Assist clients with social needs that affect their health, well-being, and ability to access healthcare services.
• Provide advocacy, referrals, and connections to community resources, support networks, housing services, and health insurance enrollment programs.
• Conduct regular follow-ups to ensure clients successfully access and use recommended community resources and internal services.
• Support clients in following medical and behavioral health treatment plans.
• Apply crisis intervention skills when necessary and help resolve challenging client situations.
• Collaborate with interdisciplinary healthcare teams to coordinate services, communicate client needs, and develop solutions.
• Maintain accurate and timely documentation of client encounters, progress notes, and other required records in electronic health record systems.
• Assess eligibility for insurance coverage and other social service benefits and assist clients with applications as needed.
• Provide supportive counseling and psychoeducational groups, as appropriate, under supervision.
• Maintain professional boundaries and confidentiality while respecting cultural backgrounds, values, and circumstances.
• Participate in supervision, professional development, departmental meetings, health center activities, and agency events.
• Perform other duties as assigned.

Skills

Communication

Active listening

Interpersonal skills

Advocacy

Negotiation

Caseload management

Documentation

Team collaboration

Client interviewing

Microsoft Office 365

Education

Bachelor’s Degree in Social Work or related field

Master’s Degree in Social Work or related field

Tools

Electronic health records

Microsoft Office 365 (Word, Excel, PowerPoint, Teams)

Word

Excel

PowerPoint

Teams

Job description

Unity Health Care in Washington, DC seeks a Case Manager to support individuals and families with complex social, medical, and behavioral health needs. You will address social determinants of health, develop individualized plans, and connect clients with community resources to improve access to care.

The role emphasizes person-centered care, crisis intervention when needed, and collaboration with interdisciplinary teams.