Case Manager/Service Coordinator for Children’s Long Term Services (CLTS) Life Navigators

Ourlivesmadison

Milwaukee (WI)

Hybrid

USD 30,000 - 36,000

Full time

6 days ago

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Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Mileage reimbursement

Job summary

Life Navigators in Milwaukee is seeking a Children’s Long Term Support and Service Coordinator to manage a caseload of 40-45 children (0-18) under CLTS Waiver; the role emphasizes person-centered service coordination and transition planning.

The ideal candidate has a social work background (Bachelor’s) with strong communication skills and knowledge of public benefits; hybrid work setup is available to support work-life balance.

Qualifications

Bachelor’s degree in Social Work, Public Health or related field; Master’s preferred.
1+ year of direct experience serving children, youth and individuals with disabilities.
Knowledge of community-based services and public benefits programs.
Excellent written and oral communication and detailed documentation.
Knowledge of Milwaukee County service system and Wisconsin waiver programs.
Proficient with Microsoft Office and SUMAC program management systems.
Valid Wisconsin driver’s license, vehicle, and insurance.

Responsibilities

Provide comprehensive assessment, evaluation and monitoring of services for CLTS participants; use a person-centered approach to ensure access and inclusion for home and community services.
Ensure compliance with performance measurements including ISP outcomes, recertifications, required contacts, and incident reporting.
Establish and monitor Individual Service Plans for children and families; review service plans and authorizations; coordinate transitions and cross-system coordination.
Maintain certification as a Children’s Long-Term Care Functional Screener with the State of Wisconsin; participate in ongoing training.
Provide coordination with families and service providers to promote safety, independence and community integration.
Perform routine monitoring and crisis intervention; coordinate with health, behavioral and medical providers; timely reporting.
Prepare written reports, correspondence and program documentation; complete case noting in SUMAC for reporting and contract compliance.
Represent CLTS interests in community coalitions and advocate for children with disabilities and families.
Administer policies and perform related duties as required.

Skills

Excellent communication

Public benefits knowledge

SUMAC familiarity

Education

Bachelor’s degree in Social Work or related

Master’s preferred

Tools

Microsoft Office Suite

SUMAC Program Management

Job description

Job details

Pay: $22 – $26 an hour
Job type: Full-time
Shift and schedule: Monday to Friday

Benefits

Mileage reimbursement
403(b) matching
Tuition reimbursement
403(b)
401(k)
Health insurance
Retirement plan

Full job description

Life Navigators is looking to hire a Children’s Long Term Support and Service Coordinator to join our dedicated team. Life Navigators mission is to improve the quality of life for individuals with developmental and related disabilities, their families and the greater Milwaukee community through information, education and life planning programs.

The CLTS Support and Service Coordinator(SSC) will be responsible for a caseload of 40-45 children, zero to 18 years of age, in Milwaukee County found eligible for the CLTS Waiver Program. The Support and Service Coordinators provide information, advocacy, assessment, recertification, establish and monitor Individual Service Plans, authorize and monitor services and assist in facilitating coordination of services to children, youth, and families found eligible for CLTS Services.

Bachelor’s Degree in social work or related field required. One or more years of direct experience in serving children, youth and individuals with disabilities. Knowledge of community based services including public benefit programming. Excellent written and oral communication skills with the ability to communicate key information clearly and in a timely manner and detailed documentation and reporting.

Life Navigators is a small but mighty agency that works with kids and individuals with disabilities to ensure they are living safe, happy, and healthy lives in our amazing community. At Life Navigators, we believe our employees should lead balanced lives, and we offer employees the flexibility to do so through hybrid work. Our team is supportive and encouraging of each other. Employees, board members, and our partners are committed to giving individuals with varying abilities the opportunity to live lives that have purpose and meaning. Together, we are impacting over 4,200 kids, adults, and families each year and are motivated to continue to do so. We have been named a "2026 Best Places to Work" by the Milwaukee Business Journal! We are honored to rank among the best in the area for the eighth year in a row.

PRIMARY RESPONSIBILITIES:

Provide comprehensive assessment, evaluation and monitoring of services for children with disabilities and their families served under CLTS Waiver Program Care Management/Support and Service Coordination. Deliver services utilizing person-centered approach to ensure CLTS waiver participants access and inclusion for home and community based services.
Compliance with performance measurements, including individual service plan (ISP) outcomes, recertification’s, required contacts, and incident reporting.
Establish and monitor Individual Service Plans for children and families served under the program and program functional and financial eligibility. Reviewing and updating of service plan and service authorization, assist in facilitating programmatic and developmental transitions, and cross system coordination.
Maintain certification as a Children’s Long-Term Care Functional Screener with the State of Wisconsin. Participate in on-going training and education and program requirements.
Provide intervention and coordination with family members and service providers as necessary to promote safety, independence and foster community integration for each child and family served.
Perform routine monitoring services to ensure the safety of those served including crisis services and critical incident intervention. Provide crisis intervention as needed and coordination with other health, behavioral and medical providers. Timely reporting of crisis intervention.
Providing information and support to address program transitions. Coordination and information and education on transitions, guardianship, accessing LTC services, system coordination including public benefits.
Monitor caseload and prepare written reports, correspondence and program documentation for agency purposes and for funding sources. Complete timely case noting and documentation in SUMAC for program reporting and contract compliance.
Represent the interests of CLTS programming and children with disabilities and their families in various community wide committee and coalitions.
Administer policies and procedures effectively and perform related duties as required or delegated by supervisor.

QUALIFICATIONS:

Bachelor’s degree in Social Work, Public Health or related field required, Master’s preferred.
One or more years of direct experience in serving children, youth and individuals with disabilities. Strong knowledge of community based services including public benefit programming.
Excellent written and oral communication skills with the ability to communicate key information clearly and in a timely manner and detailed documentation and reporting.
Knowledge of the Milwaukee County service system and State of Wisconsin Children’s Waiver Programs.
Excellent computer skills, including knowledge of Microsoft Office Suite and SUMAC Program Management data systems service coordination data systems.
A valid Wisconsin Driver’s license, vehicle and insurance.

ADDITIONAL INFORMATION:

Life Navigators is committed not only to the individuals we serve but also to offering the best to our staff with a comprehensive benefits package. Life Navigators covers 70% of health, dental, and vision insurance and covers 100% of life insurance and short and long-term disability insurance, flex spending account, and a 403b that Life Navigators will match after one year of employment. Employees receive a generous paid time off benefits package, which begins on day one of work, including 8 paid holidays, vacation time, anniversary day off, sick time, and compensatory time. Tuition reimbursement of up to $2,000/year and mileage reimbursement.

Our most popular perk remains the ability to work remotely or in the office. This hybrid environment allows our team to collaborate, meet the needs of their families and allows them to choose the environment they feel allows them to work their best. Our office hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. After initial training, employees have the flexibility to adjust those hours as needed.

Life Navigators offers frequent employee enrichment activities such as catered lunches, staff outings, and appreciation events. An occasional dog(s) in the office from time to time is a nice perk, too.

Life Navigators is an Equal Opportunity Affimative Action Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $22.00 – $26.00 per hour

Benefits: