Support and Service Case Manager for Children’s Long Term Support Waiver

Life Navigators; Milwaukee (WI); Hybrid; USD 48,000 - 54,000; Full time

Benefits offered by this job

Hybrid work environment

Tuition reimbursement up to $2,000 per

Mileage reimbursement

Paid time off and holidays

Job summary

Life Navigators in Milwaukee is hiring a CLTS Support and Service Coordinator to manage a caseload of 40–45 children, ages 0–18, under the CLTS Waiver Program. The role emphasizes advocacy, assessment, ISP development, and cross-system coordination to promote safe, independent living.

You will operate in a hybrid work environment with a focus on documentation, reporting, and family-centered service coordination. A background in social work and knowledge of public benefits are essential.

Qualifications

• Bachelor’s degree in Social Work, Public Health or related field required, Master’s preferred.
• One or more years of direct experience serving children, youth and individuals with disabilities; knowledge of public benefit programming.
• Excellent written and oral communication skills with clear, timely reporting.
• Knowledge of Milwaukee County service system and Wisconsin Children’s Waiver Programs.
• Proficient with Microsoft Office Suite and SUMAC Program Management data systems.

Responsibilities

• Provide comprehensive assessment, evaluation and monitoring of CLTS Care Management/Support.
• Ensure ISP outcomes, recertifications, required contacts, and incident reporting.
• Establish and monitor Individual Service Plans for children and families under CLTS.
• Maintain certification as a Children’s Long-Term Care Functional Screener.
• Coordinate with family members and service providers to promote safety and independence.
• Perform crisis intervention and coordinate with health/behavioral providers.

Skills

Communication skills

Public benefit programming knowledge

Documentation and reporting

Education

Bachelor’s degree in Social Work, Public Health or related field

Master’s preferred

Tools

SUMAC Program Management data systems

Microsoft Office Suite

Job description

Life Navigators is looking to hire a Children’s Long Term Support and Service Coordinator to join our expanding dedicated team. Life Navigators mission is to improve the quality of life for individuals with developmental and related disabilities, their families and the greater Milwaukee community through information, education and life planning programs.

The CLTS Support and Service Coordinator(SSC) will be responsible for a caseload of 40-45 children, zero to 18 years of age, in Milwaukee County found eligible for the CLTS Waiver Program. The Support and Service Coordinators provide information, advocacy, assessment, recertification, establish and monitor Individual Service Plans, authorize and monitor services and assist in facilitating coordination of services to children, youth, and families found eligible for CLTS Services.

Bachelor’s Degree in social work or related field required. One or more years of direct experience in serving children, youth and individuals with disabilities. Knowledge of community based services including public benefit programming. Excellent written and oral communication skills with the ability to communicate key information clearly and in a timely manner and detailed documentation and reporting.

Life Navigators is a small but mighty agency that works with kids and individuals with disabilities to ensure they are living safe, happy, and healthy lives in our amazing community. At Life Navigators, we believe our employees should lead balanced lives, and we offer employees the flexibility to do so through hybrid work. Our team is supportive and encouraging of each other. Employees, board members, and our partners are committed to giving individuals with varying abilities the opportunity to live lives that have purpose and meaning. Together, we are impacting over 4,000 kids, adults, and families each year and are motivated to continue to do so. We have been named a “2025 Best Places to Work” by the Milwaukee Business Journal! We are honored to rank among the best in the area for the seventh year in a row.

PRIMARY RESPONSIBILITIES:

• Provide comprehensive assessment, evaluation and monitoring of services for children with disabilities and their families served under CLTS Waiver Program Care Management/Support and Service Coordination. Deliver services utilizing person-centered approach to ensure CLTS waiver participants access and inclusion for home and community based services.
• Compliance with performance measurements, including individual service plan (ISP) outcomes, recertification’s, required contacts, and incident reporting.
• Establish and monitor Individual Service Plans for children and families served under the program and program functional and financial eligibility. Reviewing and updating of service plan and service authorization, assist in facilitating programmatic and developmental transitions, and cross system coordination.
• Maintain certification as a Children’s Long-Term Care Functional Screener with the State of Wisconsin. Participate in on-going training and education and program requirements.
• Provide intervention and coordination with family members and service providers as necessary to promote safety, independence and foster community integration for each child and family served.
• Perform routine monitoring services to ensure the safety of those served including crisis services and critical incident intervention. Provide crisis intervention as needed and coordination with other health, behavioral and medical providers. Timely reporting of crisis intervention.
• Providing information and support to address program transitions. Coordination and information and education on transitions, guardianship, accessing LTC services, system coordination including public benefits.
• Monitor caseload and prepare written reports, correspondence and program documentation for agency purposes and for funding sources. Complete timely case noting and documentation in SUMAC for program reporting and contract compliance.
• Represent the interests of CLTS programming and children with disabilities and their families in various community wide committee and coalitions.
• Administer policies and procedures effectively and perform related duties as required or delegated by supervisor.

QUALIFICATIONS:

• Bachelor’s degree in Social Work, Public Health or related field required, Master’s preferred.
• One or more years of direct experience in serving children, youth and individuals with disabilities. Strong knowledge of community based services including public benefit programming.
• Excellent written and oral communication skills with the ability to communicate key information clearly and in a timely manner and detailed documentation and reporting.
• Knowledge of the Milwaukee County service system and State of Wisconsin Children’s Waiver Programs.
• Excellent computer skills, including knowledge of Microsoft Office Suite and SUMAC Program Management data systems service coordination data systems.
• A valid Wisconsin Driver’s license, vehicle and insurance.

ADDITIONAL INFORMATION:

Life Navigators is committed not only to the individuals we serve but also to offering the best to our staff with a comprehensive benefits package. Life Navigators covers 70% of health, dental, and vision insurance and covers 100% of life insurance and short and long-term disability insurance, flex spending account, and a 403b that Life Navigators will match after one year of employment. Employees receive a generous paid time off benefits package, which begins on day one of work, including 8 paid holidays, vacation time, anniversary day off, sick time, and compensatory time. Tuition reimbursement of up to $2,000/year and mileage reimbursement. Position pays $48,000 – $54,000 annually.

Our most popular perk remains the ability to work remotely or in the office after orientation. This hybrid environment allows our team to collaborate, meet the needs of their families and allows them to choose the environment they feel allows them to work their best. Our office hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. After initial training(90 days), employees have the flexibility to adjust those hours as needed.

Life Navigators offers frequent employee enrichment activities such as catered lunches, staff outings, and appreciation events. An occasional dog(s) in the office from time to time is a nice perk, too.

Life Navigators is an Equal Opportunity Affimative Action Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation, gender identity or expression, or any other characteristic protected by federal, state or local laws.