Case Manager/Resources Coordinator

Boys Town; Tallahassee (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate case manager to provide intensive support to youth and families. In this role, you will utilize a strength-based approach to connect families with vital resources, advocate for their needs, and ensure their safety and well-being. Your expertise in navigating complex systems will empower families to advocate for themselves and achieve their goals. Join a dedicated team committed to making a difference in the lives of children and their families, where your contributions will be valued and impactful. This position offers a rewarding opportunity to work collaboratively with community partners and support youth in achieving permanency and stability.

Qualifications

• Strong understanding of child welfare regulations and community resources.
• Ability to communicate effectively and maintain confidentiality.

Responsibilities

• Provide comprehensive case management services to youth and families.
• Develop and monitor service plans, ensuring quality of care.
• Advocate for youth and families, assisting them in navigating systems.

Skills

Case Management

Advocacy

Communication

Crisis Intervention

Knowledge of Child Welfare Policies

Education

Bachelor's Degree in Social Work or related field

Job description

Provides intensive and professional case management services to youth utilizing a strength-based and comprehensive model. Links children and families to resources and supports, monitors the services, actively advocates for children and families, and assists them in navigating through various systems of care.

MAJOR RESPONSIBILITIES & DUTIES:

Provides safe and effective services

• Adheres to policies related to safety and boundaries with service recipients.
• Attends safety and abuse risk management training as assigned.
• Adheres to procedures related to managing high-risk activities and supervising service recipients.
• Reports suspicious or inappropriate behaviors and policy violations.
• Follows mandated abuse reporting requirements.

Provides case management services for Care Coordination Services

• Develops and maintains effective working relationships with families and with community resources, including medical, mental health, and substance abuse professionals, child welfare personnel, Juvenile Justice personnel, lawyers, therapists, law enforcement staff, school officials, neighbors, and religious and youth organization representatives.
• Provides assessment to determine program eligibility, problem areas, and areas of strength.
• Maintains current knowledge of available formal services, resources, and supports in the local community. Identifies needed services and links youth to services.
• Identifies informal supports and assists youth and family members to access these supports.
• Monitors linked services, resources, and supports in order to ensure quality of care.
• Acts as a youth and family advocate and empowers youth and family members to advocate for themselves in the community.
• Assists youth and family members in navigating through various systems; educates youth and family members about the systems in order to build their understanding, supports permanency planning and outcomes.
• Provides support in the development and utilization of functional skills to youth and family members.
• Develops, monitors, and reviews service plans and develops subsequent service plans as needed to facilitate progress.
• Maintains appropriate level of direct contact with youth and family members per program requirements, and remains available to youth and family members 24/7, for crisis intervention as needed.
• Creates and manages discharge planning as needed with a focus on Safety, Permanency, and Well-being including step down placements, reunification, adoption, or transition (independent living) plans, and coordination of community resources.
• Assists youth and family members in building on their spiritual and religious beliefs or practices as a source of strength to reach their goals.
• Promotes culture of professionalism through role modeling and respect.
• Meets with youth and family members at various locations; utilizes own vehicle to travel to work destinations and to transport youth as authorized.

Completes administrative functions for Care Coordination Services

• Prepares and submits reports concerning case load status, budget requests, changes in service plans, and any unusual incidents that occur in the operation of the program.
• Reports any critical incidents involving youth, family members, or staff according to standard reporting guidelines.
• Prepares proper documentation including case notes, assessments, service plans, outcome measures, narratives, and reports in a timely manner as defined by the program.
• Implements feedback from supervisor.
• Ensures compliance with all contractual, regulatory, program, and accrediting body standards.
• Notifies supervisor of change in professional status or standing that may affect job status or program compliance including driving record, driver's license suspension, vehicle insurance cancellation, and missed mandatory training.
• May be trained to become a certified Common Sense Parenting Instructor and as a certified instructor may be asked to conduct Common Sense Parenting (CSP) Courses at designated locations as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of regulatory requirements pertaining to youth care and the ability to learn, apply, and explain complex regulations and policies governing child welfare processes and services.
• Knowledgeable of community resources and service providers available in the geographical area.
• Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.
• Ability to quickly make decisions in