Case Manager, Representante de call Center. Full English

Adecco Portugal; San Juan (PR); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Commuter benefits

Job summary

Adecco is seeking a Case Manager in San Juan, PR to support Social Security disability claims. The role runs 11am–8pm and pays $19 per hour, with benefits through our program.

Tasks include intake, gathering medical/work history, and preparing SSDI applications and appeals, coordinating with clients and SSA as cases progress. Qualifications include bilingual fluency in English and Spanish, data-entry experience in high-volume environments, and prior claims or case-management exposure.

Qualifications

• Undergraduate degree preferred or high school diploma with commensurate professional experience.
• Fluency in English and Spanish (written and spoken).
• Experience in data entry, specifically in a complex, high-volume environment.
• Previous experience in claims processing and/or case management, particularly Social Security Disability (SSDI).

Responsibilities

• Manage and coordinate all aspects of a client’s disability claim, including intake, documentation collection, case preparation and ongoing client communications.
• Conduct initial client intake interviews to gather relevant information and assess case viability.
• Compile and organize necessary documentation, including medical records and work history.
• Enter large amounts of data into data management software and SSA interfaces.
• Review and verify data for accuracy; troubleshoot and resolve discrepancies.
• Prepare and submit Social Security Disability applications and appeals for clients.
• Maintain regular communication with clients to provide updates and support throughout the process.
• Monitor case status and ensure timely follow-ups with SSA requests.
• Stay up-to-date with developing technologies and processes.
• Provide compassionate and empathetic support to clients.

Skills

Bilingual English/Spanish

Data entry in high-volume environment

Independent and team work

Education

Undergraduate degree preferred or high school diploma with commensurate experience

Tools

Salesforce

Microsoft Office

RingCentral

Job description

Adecco is collaborating in the recruitment of a Case Manager in the area of San Juan, PR.

Compensation: $19.00

Location: San Juan, PR.

Time: 11am to 8pm

Responsibilities will include:

• Manage and coordinate all aspects of a client’s disability claim, including client intake, documentation collection, case preparation and ongoing client communications
• Conduct initial client intake interviews to gather relevant information and assess case viability
• Compile and organize necessary documentation, including medical records, work history, and other pertinent information
• Accurately and efficiently enter large amounts of complex data into data management software and Social Security Administration (SSA) web page interfaces
• Review and verify data for accuracy and completeness; troubleshoot and resolve any errors or discrepancies in the data
• Prepare and submit Social Security Disability applications and appeals on behalf of clients
• Maintain regular communication with clients to provide updates, answer questions, and offer support throughout the claims process
• Monitor the status of ongoing cases and ensure timely follow-ups and responses to Social Security Administration requests
• Stay up-to-date with our developing technologies and processes
• Provide compassionate and empathetic support to clients facing challenging circumstances.

Qualifications:

• Undergraduate degree preferred, or high school diploma with commensurate
• professional experience
• Complete fluency in English and Spanish (written and spoken)
• Experience in data entry, specifically in a complex and high-volume environment
• Previous experience in claims processing and/or case management, particularly in Social
• Security, is strongly preferred
• Strong attention to detail and ability to identify and correct errors
• Excellent organizational and time-management skills, with the ability to manage
• multiple cases simultaneously
• Ability to work independently and as part of a team

Preferred but not required qualifications:

• Knowledge of various stages within the SSDI claims process, including initial application,
• reconsiderations, and ALJ hearings
• For initial applications: gathering detailed medical and work history information,
• preparing and submitting application forms, and ensuring all documentation is
• complete and accurate.
• For reconsiderations: reviewing denied claims, identifying missing or additional
• documentation required, preparing and submitting appeal forms, and
• communicating with clients about the appeal process.
• For ALJ hearings: preparing detailed case summaries, coordinating with clients
• and legal representatives, organizing and presenting medical evidence, and
• ensuring clients are well-prepared for their hearings.
• Experience with software including Salesforce, Microsoft Office Suite (Word, Excel,
• Outlook), and RingCentral
• Openness to evolving technologies and a willingness to adapt to new systems and
• processes

Pay Details: $18.00 to $19.00 per hour

Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance