Bilingual SSDI Case Manager - San Juan, PR

Adecco Portugal; San Juan (PR); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Commuter benefits

Job summary

Adecco is seeking a Case Manager in San Juan, PR to support Social Security disability claims. The role runs 11am–8pm and pays $19 per hour, with benefits through our program.

Tasks include intake, gathering medical/work history, and preparing SSDI applications and appeals, coordinating with clients and SSA as cases progress. Qualifications include bilingual fluency in English and Spanish, data-entry experience in high-volume environments, and prior claims or case-management exposure.

Qualifications

• Undergraduate degree preferred or high school diploma with commensurate professional experience.
• Fluency in English and Spanish (written and spoken).
• Experience in data entry, specifically in a complex, high-volume environment.
• Previous experience in claims processing and/or case management, particularly Social Security Disability (SSDI).

Responsibilities

• Manage and coordinate all aspects of a client’s disability claim, including intake, documentation collection, case preparation and ongoing client communications.
• Conduct initial client intake interviews to gather relevant information and assess case viability.
• Compile and organize necessary documentation, including medical records and work history.
• Enter large amounts of data into data management software and SSA interfaces.
• Review and verify data for accuracy; troubleshoot and resolve discrepancies.
• Prepare and submit Social Security Disability applications and appeals for clients.
• Maintain regular communication with clients to provide updates and support throughout the process.
• Monitor case status and ensure timely follow-ups with SSA requests.
• Stay up-to-date with developing technologies and processes.
• Provide compassionate and empathetic support to clients.

Skills

Bilingual English/Spanish

Data entry in high-volume environment

Independent and team work

Education

Undergraduate degree preferred or high school diploma with commensurate experience

Tools

Salesforce

Microsoft Office

RingCentral

Job description

Adecco is seeking a Case Manager in San Juan, PR to support Social Security disability claims. The role runs 11am–8pm and pays $19 per hour, with benefits through our program.

Tasks include intake, gathering medical/work history, and preparing SSDI applications and appeals, coordinating with clients and SSA as cases progress. Qualifications include bilingual fluency in English and Spanish, data-entry experience in high-volume environments, and prior claims or case-management exposure.