Case Manager/Patient Care Coordinator

Institutes of Health; Riverside (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Institutes of Health in Riverside, CA is seeking a full-time administrative support role to interface with clinics, physicians, insurers, and patients, supporting physicians in delivering care. The position centers on coordinating care, verifying records, and managing authorizations within a fast-paced clinic environment.

The ideal candidate will have a high school diploma, strong writing skills, and fluency in English and Spanish, enabling effective communication with diverse patients and

Qualifications

• High school graduate required.
• Strong writing skills required.
• Bilingual in English and Spanish required.

Responsibilities

• Interface with referring medical clinics, physicians, insurance adjusters, and patients.
• Work as part of a multidisciplinary team to support physicians in patient care.
• Obtain authorizations for treatment.
• Obtain medical records.
• Verify patient information and history.
• Coordinate patient care with the scheduler.
• Arrange patient transportation.
• Counsel patients regarding physician orders.
• Update EMR with patient information.
• Follow up on appointments, authorizations, and records requests.
• Provide backup support to coworkers.

Skills

Strong writing skills

Bilingual English and Spanish

Education

High school graduate

Job description

Job Description

Leading multidisciplinary clinic specializing in Chronic Pain, PTSD, and Brain Injuries. Be part of an interdisciplinary, dedicated, and enlightened team that understands and is driven to improve the quality of life for our patients.

Visit our website: www.institutesofhealth.org

Take a virtual tour of our Riverside Office: https://institutesofhealth.org/riverside-virtual-tour/

Primary Responsibilities

• Interface with referring medical clinics, physicians, insurance adjusters, and patients.
• Work as part of a multidisciplinary team to support physicians in the delivery of patient care.
• Obtain authorizations for treatment.
• Obtain medical records.
• Verify patient information, obtain patient history, and confirm current condition.
• Coordinate patient care with the scheduler.
• Arrange patient transportation.
• Counsel patients regarding physician orders.
• Update and verify patient information in the EMR system.
• Follow up on medical appointments, authorizations, and requests for medical records.
• Provide support to coworkers as needed.
• Be cross-trained to provide backup support to coworkers.

Required Qualifications

• High school graduate.
• Strong writing skills.
• Bilingual in English and Spanish.

Preferred Qualifications

• Strong written and verbal communication skills.
• Team player.
• Personable and professional.
• Consistently positive attitude.
• Enjoys working in a dynamic team environment.
• Organized and efficient.

JOB TYPE

Full-time