Case Manager/ Paralegal - Personal Injury

Speaks Law Firm; Wilmington (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Paid time off

Parental leave

Professional development

Collaborative environment

Job summary

Speaks Law Firm in Wilmington, NC is seeking an experienced high-volume Personal Injury Case Manager (Paralegal) to support our team. This role focuses on managing personal injury files, communicating with clients, attorneys, and insurers, and ensuring timely progress on cases.

Candidates should have at least two years of NC PI claim experience, strong organizational skills, and the ability to work independently with minimal supervision.

Qualifications

• Two (2) plus years of experience working with NC personal injury claims.
• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Effective communication and collaboration with clients and colleagues.
• Passion for advocating for clients and maintaining a positive attitude.

Responsibilities

• Maintain effective communication with attorneys, clients, insurance adjusters, and other professionals to discuss assigned cases.
• Draft legal documents including routine pleadings and motions; file motions and pleadings according to procedures.
• Research statutes, regulations, and judicial decisions; provide written analysis to attorneys.
• Interview clients and witnesses and prepare summaries of their statements.
• Prepare, organize, store, and retrieve case files and exhibits.
• Demonstrate KPIs and drive tasks to completion with minimal supervision.
• Monitor and manage client’s medical treatment and requests for information (medical records & billing).
• Organize and maintain client files; file correspondence, e-mails, and demand packages into Case Management Software.
• Understand subrogation liens and dispute unrelated charges.
• Complete balance sheets reflecting Rule 414 payments/adjustments.
• Familiarity with Medicare, Medicaid, and other health insurance portals.

Skills

Paralegal experience

Case management

NC PI claims

Communication

Organization

Education

High school diploma

Associate's degree

Paralegal certificate

Tools

Case Management Software

Microsoft Office

Job description

Speaks Law Firm is seeking an experienced high volume Personal Injury Case Manager (Paralegal) to join our Wilmington team. Candidates must have at least two (2) years of experience working with a high volume of personal injury claims in NC.

Responsibilities include, but are not limited to:

• Maintain effective communication with attorneys, clients, insurance adjusters, and other professionals to discuss assigned cases or projects
• Drafting of legal documents including routine pleadings and motions, affidavits, and interrogatories; files motions and pleadings according to judicial procedures
• Research and analyzes statutes, regulations, legal articles, judicial decisions, and other legal sources; provides written analysis to attorneys
• Interview clients and witnesses and prepare summaries of their statements
• Prepare, organize, store, and retrieve case files, which may include evidence, exhibits, depositions, pleadings, exhibits, and other items
• Ability to demonstrate key performance indicators and drive tasks to completion with minimal supervisory oversight
• Monitor & manage client’s medical treatment
• Send requests for information including medical records & billing
• Maintain/organize client files
• Preparation and filing of general correspondence, e-mails, demand packages and other exhibits into Case Management Software
• Understand subrogation liens & disputing unrelated charges
• Complete balance sheets accurately reflecting Rule 414 payments/adjustments
• Familiarity with Medicare, Medicaid, and other health insurance portals

Qualifications

Required:

• High school diploma or equivalent
• Two (2) plus years of experience working with NC personal injury claims
• Passion for advocating for our clients and maintaining a positive attitude
• Strong organizational skills and attention to detail
• Intermediate computer skills
• Ability to effectively communicate and collaborate with clients and colleagues

Preferred:

• Associate's degree or higher
• Paralegal certificate a plus

Compensation

Competitive salary range depending on experience and qualifications.

Why Join Speaks Law Firm?

At Speaks Law Firm, we don’t just manage cases—we help people rebuild their lives. Our culture is rooted in compassion, advocacy, and continuous growth. We offer:

• Competitive salary (DOE & qualifications)
• Comprehensive benefits: medical, dental, vision, 401k, employer-paid life insurance
• Paid time off and parental leave
• Opportunities for professional development and advancement
• A collaborative, supportive, growth-driven environment

About Us

Mission: Help victims recover physically, financially, and emotionally. Values: Improve, Learn, Respect, Communicate, Overcome, Exceed, Serve, Connect.