Consumer Advocate, Outreach Manhattan

Breaking Ground; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Breaking Ground in New York, NY is seeking a Consumer Advocate, Outreach to engage people experiencing street homelessness with chronic medical conditions in Manhattan and help connect them to social and medical services and housing solutions.

The role involves extensive field work, and the incumbent will build rapport with clients using motivational interviewing, conduct assessments, and enter data into required databases. A 35-hour work week and fully onsite field work are expected.

Qualifications

• Two years of related experience is required.
• Lived experience with homelessness, mental illness, substance use, and/or immigration issues is valued.
• Knowledge of local benefit agencies and resources is helpful.
• Strong oral and written communication skills are important.

Responsibilities

• Engage with identified persons currently experiencing homelessness and living with chronic medical conditions in Manhattan.
• Draw on lived experience to build rapport and develop service connections.
• Conduct required assessments.
• Attend clinical supervision and training.
• Maintain record keeping in compliance with agency standards and applicable regulations.
• Collaborate with Parks Dept., NYPD, DSNY, MTA, and other agencies.
• Accompany clients to appointments and follow up on service referrals.

Skills

Rapport building

Communication skills

Field outreach

Data entry/record keeping

MS Office

Driver's license

Job description

S2H Manhattan, 15 East 27th Street, New York, New York, United States of America

Job Description

Posted Monday, July 27, 2026 at 4:00 AM

ABOUT US

We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut.

Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

The Consumer Advocate, Outreach works with people experiencing street homelessness and living with chronic medical conditions in Manhattan with the objective of engaging individuals to connect them to appropriate social and medical services and, ultimately, to help improve their overall health and wellbeing and secure appropriate housing solutions.

The Consumer Advocate, Outreach will build a relationship with clients utilizing motivational interviewing to encourage the client to work towards self-identified housing, health, and other goals. The Consumer Advocate, Outreach will spend most of the shift in the field either in an automobile and/or on foot conducting street outreach, accompanying clients to appointments, and/or following up on service referrals. The incumbent will conduct necessary assessments, engage the client in self-directed service planning, and enter all required data into required database(s).

This position has a 35-hour work week and will work fully onsite at a program site/in the field.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Engage with identified persons currently experiencing homelessness and living with chronic medical conditions in Manhattan
• Draw on lived experience of homelessness, mental illness, substance use, and/or immigration issues to build rapport with clients and develop appropriate service connections
• Conduct required assessments
• Attend clinical supervision and training
• Maintain record keeping in compliance with agency standards as well as those of City and State agencies
• Collaborate with Parks Dept., NYPD, DSNY, MTA, and other agencies
• Accompany clients to appointments and follow up on service referrals
• Perform other related duties as assigned

MINIMUM QUALIFICATIONS

• Two years of related experience
• Lived experience with homelessness, mental illness, substance use, and/or immigration issues and willingness to appropriately use lived experience as a tool for building client rapport and developing service connection
• Knowledge of local benefit agencies (e.g., Public Assistance) and familiarity with substance abuse, mental health, immigration, and employment resources
• Strong oral and written communication skills and ability to liaise with internal and external stakeholders
• Familiarity with Microsoft Office Suite and electronic record keeping
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment

S2H Manhattan, 15 East 27th Street, New York, New York, United States of America