Case Manager - North Charleston

Clemson University; Clemson (SC); On-site; USD 37,200 - 48,300; Full time

Job summary

Clemson University is seeking a Case Manager in North Charleston, SC. The role handles preparation of child support cases for Family court, court activities under DSS supervision, case follow-up, and interstate case processing.

The position requires attention to data security and adherence to agency procedures. Responsibilities include maintaining case records, coordinating with internal units, and guiding clients through available child support programs.

Qualifications

• Must have a high school diploma or equivalent and relevant program experience.
• Bachelor's degree may be submitted for the required program experience.

Responsibilities

• 30% - COMMUNICATIONS & CORRESPONDENCE: Communicate with other units and add support order data and financial information to ensure distribution of collections.
• 25% - MAINTAINS & EVALUATES: Maintain case records, narratives, and caseload; identify problems and propose solutions; manage service of process and case scheduling.
• 25% - SERVICES & SUPPORT: Refer non-custodial parents to SNAP Employment and Training; interpret services to clients and community; follow agency policy.
• 20% - PREPARES CASES & INTERVIEWS: Conduct custodial parent interviews for paternity/interstate cases; protect PII and agency data; follow supervisor guidance.

Education

High school diploma or equivalent

Job description

Case Manager - North Charleston

Full Time

JR-10062

JOB SUMMARY

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

JOB DUTIES

• 30% - COMMUNICATIONS & CORRESPONDENCE: Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.
• 25% - MAINTAINS & EVALUATES: Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.
• 25% - SERVICES & SUPPORT: Refers appropriate non‑custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.
• 20% - PREPARES CASES & INTERVIEWS: Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.

Minimum Requirements

A high school diploma and relevant program experience. A bachelor's degree may be submitted for the required program experience.

Position Details

Location: North Charleston, SC

Expected Salary Range: $40,000 - $42,000

Job Code: GA40

RESPONSIBILITIES

JOB KNOWLEDGE: Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations.

SUPERVISORY RESPONSIBILITIES: Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES: Fiscal responsibilities for the department's budget, including but not limited to financial planning and managing fund allocation.

PHYSICAL REQUIREMENTS

None

WORKING CONDITIONS

None

WORK SCHEDULE

Standard Hours: 37.5

COMPENSATION INFORMATION

Expected Salary Range: $37,200.00 - $48,300.00

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL

Normal Operations – Required to follow emergency facility closure and modified operations directives, and not normally expected to work on‑site during emergency situations.

JOB LOCATION

Pickens, SC

APPLICATION DEADLINE

Open until filled.

MILITARY AND VETERAN

MILITARY EQUIVALENCY: Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

Veteran Preference: South Carolina provides employment preference to eligible veterans for qualifying full‑time permanent positions. To be considered, applicants must meet the minimum qualifications, have been discharged under honorable conditions, and indicate their veteran status in the application by uploading a DD‑214 for confidential review. A request for Veteran Preference can be made via the application process. Please contact [e-mail] with any questions or issues.

EEO STATEMENT

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.