Case Manager - Columbia

Clemson University; Clemson (SC); On-site; USD 37,200 - 48,300; Full time

Job summary

Clemson University in Columbia, SC is seeking a Case Manager to prepare child support cases for Family court, perform courtroom duties under DSS attorneys, and follow up on interstate cases while providing general child support services.

The role emphasizes case preparation, interviews, documentation, and ongoing communication with multiple units. Standard hours are 37.5 per week, with compensation details noted in the posting.

Qualifications

• High school diploma required; relevant program experience accepted.
• Bachelor's degree may substitute for required program experience.

Responsibilities

• Prepare cases and conduct custodial parent interviews; protect PII and safeguard systems.
• Refer non-custodial parents to SNAP Employment and Training; explain child support programs to clients.
• Maintain case records and narratives in agency systems; monitor caseload and propose solutions to issues in the child support system.
• Communicate with units within the Office of Integrated Child Support Services and other DSS components; update IVD with support order data and financials.

Skills

Case management

Interviews

PII protection

Documentation

Courtroom procedures

Education

High school diploma

Bachelor's degree

Job description

Case Manager - Columbia

Full Time

JR-10054

JOB SUMMARY:

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

JOB DUTIES:

• 20% - PREPARES CASES & INTERVIEWS Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.


• 25% - SERVICES & SUPPORT Refers appropriate non-custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.


• 25% - MAINTAINS & EVALUATES Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.


• 30% - COMMUNICATIONS & CORRESPONDENCE Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.

JOB CODE:

GA40

EMPLOYEE TYPE:

Time-Limited (TLP) Staff

Minimum Requirements:

A high school diploma and relevant program experience. A bachelor's degree may be submitted for the required program experience.

This position is located in Columbia, SC

Expected Salary Range for this position is $40,000- $42,000

RESPONSIBILITIES:

JOB KNOWLEDGE

Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations.

SUPERVISORY RESPONSIBILITIES

Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES

Fiscal Responsibilities: Fiscal responsibilities for the department's budget, including but not limited to, financial planning and managing fund allocation

WORK SCHEDULE:

Standard Hours: 37.5

COMPENSATION INFORMATION:

Expected Salary Range: $37,200.00 - $48,300.00

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL:

Normal Operations - Required to follow emergency facility closure and modified operations directives, and not normally expected to work on-site during emergency situations.

JOB LOCATION:

Pickens, SC

APPLICATION DEADLINE:

Open until filled.

MILITARY AND VETERAN:

Military Equivalency

Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

Veteran Preference:

South Carolina provides employment preference to eligible veterans for qualifying full-time permanent positions. To be considered, applicants must meet the minimum qualifications, have been discharged under honorable conditions, and indicate their veteran status in the application by uploading a DD-214 for confidential review. A request for Veteran Preference can be made via the application process.

CLOSING STATEMENT:

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.