Case Manager- Columbia

State of South Carolina; Columbia (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

The State of South Carolina in Columbia seeks a Child Support Caseworker under general supervision to prepare cases for Family Court and assist DSS attorneys in courtroom activities. You will handle follow-ups on interstate cases and provide general child support services to clients.

Qualifications include a high school diploma with relevant program experience; a bachelor’s degree may be submitted for the required experience.

Qualifications

• A high school diploma and relevant program experience.
• A bachelor’s degree may be submitted for the required program experience.
• This position is located in Columbia, SC.

Responsibilities

• Communications & Correspondence: Communicate with other units and add support order data to the system; ensure financial information for distribution of collections.
• Maintains & Evaluates: Maintain case records and narratives in the agency system; manage caseload; identify problems and participate in solutions.
• Services & Support: Refer appropriate non-custodial parents to SNAP Employment and Training; interpret programs to clients and the community; provide services per policy.
• Prepares Cases & Interviews: Conduct interviews with custodial parents for paternity and interstate cases; protect PII and agency data; perform other duties as assigned.

Skills

Communication skills

Case management

Interviews

PII handling

Education

High school diploma

Bachelor's degree acceptable for experience

Job description

Overview

Under general supervision, the incumbent is responsible for the preparation of child support cases for Family Court; performance of activities in the courtroom under the supervision of DSS attorneys; follow-up on these cases (including parent locate and processing of interstate cases); and providing general child support services to clients as required.

Responsibilities

• 30% - Communications & Correspondence: Communicate with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; add support order data to the IVD system, and include financial information to ensure distribution of collections.
• 25% - Maintains & Evaluates: Maintain case records and case narratives (written and electronic) in the agency-designated system for documentation and auditing purposes; manage assigned caseload; identify problems with the child support system and participate in solutions (e.g., service of process and scheduling of cases).
• 25% - Services & Support: Refer appropriate non-custodial parents to the SNAP Employment and Training program; interpret child support services programs to clients, the general public, and the community as needed; provide services in accordance with agency policy and procedure.
• 20% - Prepares Cases & Interviews: Conduct interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary; ensure proper use, access, and disposal of personally identifiable information (PII); protect agency networks, applications, systems, equipment, and data; perform other duties as assigned by supervision.

Qualifications

• A high school diploma and relevant program experience.
• A bachelors degree may be submitted for the required program experience.
• This position is located in Columbia, SC.