Case Manager

Lutheran Community Services Northwest; Portland (OR); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Employer-paid disability insurance

Life insurance at no cost

Paid holidays

Vacation & sick leave

Retirement plan with employer match

Employee Assistance Program (EAP)

Student loan forgiveness eligibility

Job summary

Lutheran Community Services NW in Portland, OR is hiring a Housing Stability Case Manager to help adults secure and maintain safe housing through case management, financial assistance, and housing navigation.

You will work with partners, landlords, shelters, and health systems to deliver trauma-informed, equitable services, using HMIS or similar databases; associate degree or equivalent experience preferred.

Qualifications

• Associate degree in social work, human services, psychology, counseling, social sciences, or related field.
• Two years of relevant experience in case management, housing navigation, homeless services, or related supports.
• Reliable transportation for business purposes and ability to travel across Multnomah County.

Responsibilities

• Provide case management services to support housing placement and stability.
• Assess client needs and develop individualized service plans.
• Assist clients with housing searches, applications, and documentation.
• Coordinate housing-related financial assistance and community resources.
• Support clients in accessing benefits, healthcare, and other services.
• Collaborate with landlords, shelters, and community partners to promote housing outcomes.
• Maintain accurate documentation in HMIS and other required databases.
• Deliver services using trauma-informed, culturally responsive, client-centered practices.

Skills

Case management

Interpersonal skills

Housing navigation

HMIS/WellSky experience

Travel between locations

Education

Associate degree in social work or related field

Two years of relevant experience

Tools

HMIS

WellSky

Job description

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

The Housing Stability Case Manager provides trauma-informed, culturally responsive case management and housing stabilization services to adults experiencing or at risk of homelessness. Working collaboratively with community partners, landlords, shelter providers, and healthcaresystems, this position helps individuals obtain andmaintainsafe, stable housing through housing navigation, financialassistancecoordination, landlord engagement, and resource connection. In this role, you willutilizeyourexperience serving individuals experiencing homelessness, administering housing-related financialassistance, and using HMIS,WellSky, or similar case management databases. Knowledge of Multnomah County's homeless services system and community resources is preferred, along with a commitment to person-centered,equitable service delivery

• Provide case management services to support housing placement and stability
• Assess client needs and develop individualized service plans.
• Assistclients with housing searches, applications, and obtaining required documentation.
• Coordinate housing-related financialassistanceand community resources.
• Support clients in accessing benefits, healthcare, employment, and other services.
• Collaborate with landlords, shelters, and community partners to promote successful housing outcomes.
• Maintainaccurateandtimelydocumentation in HMIS and other required databases.
• Deliverservices using trauma-informed, culturally responsive, and client-centered practices.

HOW YOU WILL BE A GREAT FIT:

• Strong written and verbal communication skill
• Ability to work effectively with individuals experiencing homelessness, behavioral health challenges, substance use disorders, trauma, and other barriers to stability.
• Knowledge of housing resources, landlord-tenant systems, public benefits, and community-based services.
• Ability to build positive working relationships with clients, landlords, community partners, and service providers.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage competing demands.
• Proficiency with electronic databases and documentation systems
• Ability to work independently in community-based settings.
• Demonstrated commitment to equity, inclusion, and culturally responsive service delivery.
• Ability tomaintainconfidentiality and professional boundaries.
• Associate degree in social work, human services, psychology, counseling, social sciences, or a related field; OR
• Two years of relevant experience providing case management, housing navigation, homeless services, behavioral health services, employment services, refugee resettlement services, or other human servicessupports
• Reliable transportation for business purposes, such as between work locations and community settings as this position drives clientsin personal and/or agency rental.
• Ability to travel throughout Multnomah County to meet with participants and community partners.

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.